We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2941 results
-
Decision Reference DRN-4445626
5 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4445626 The complaint Mr L complains Revolut Ltd didn’t do enough to protect him when he fell victim to a cryptocurrency investment scam. What happened Mr L has an account with Revolut and an account with another business who I’ll refer to as “N” throughout the rest of this decision... (2 pages)View decision -
Decision Reference DRN-4984013
5 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4984013 Complaint Mr B is unhappy that Revolut Ltd didn’t refund his losses after he told it he’d fallen victim to an investment scam. Background In 2022, Mr B began exploring cryptocurrency investment opportunities and came across an online advertisement for a company, referred to ... (7 pages)View decision -
Decision Reference DRN-4515007
5 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4515007 Complaint Ms R is unhappy that Revolut Ltd didn’t reimburse her after she fell victim to a scam. Background In June 2023, Ms R fell victim to a scam. She was contacted on a messaging app by someone who claimed to be a recruitment consultant. They asked if she was looking for... (7 pages)View decision -
Decision Reference DRN-5190871
5 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5190871 The complaint Mrs R complains that Revolut Ltd hasn’t protected her from losing money to an investment scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mrs R has explained that in April ... (7 pages)View decision -
Decision Reference DRN-5190635
5 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5190635 The complaint Miss S complains that Revolut Ltd hasn’t protected her from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Miss S has explained that in May 2023 she mad... (7 pages)View decision -
Decision Reference DRN-4767615
4 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4767615 The complaint Mr W complains Revolut Ltd didn’t do enough to protect him when he fell victim to a cryptocurrency investment scam. What happened Mr W has an account with Revolut which he opened in October 2022 and a cryptocurrency wallet which he’s had for some time. He also ... (2 pages)View decision -
Decision Reference DRN-4983618
4 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4983618 The complaint Mrs I complains that Revolut Ltd (‘Revolut’) won’t reimburse the money she lost when she fell victim to a scam. What happened Mrs I says she saw an advert for an investment with a company I’ll call C on social media. She completed a form to express her interes... (5 pages)View decision -
Decision Reference DRN-5164358
4 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5164358 The complaint Mr T complains that Revolut Ltd did not refund a series of transactions he lost to a scam. What happened Mr T saw an advert online for an investment opportunity, that appeared to be endorsed by a celebrity. He left his details and received a call from a company... (3 pages)View decision -
Decision Reference DRN-5189582
4 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5189582 The complaint Mr P complains Revolut Ltd won’t reimburse over €3,500 that he lost when he fell victim to a scam. What happened Mr P was searching online for a villa to book for a family holiday. He found what he believed was a legitimate listing through a well-known online ... (3 pages)View decision -
Decision Reference DRN-4443334
4 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4443334 The complaint Mr M is unhappy Revolut Ltd (“Revolut”) won’t reimburse him for the money he lost when he fell victim to a scam. What happened The details and facts of this case are well-known to both parties, so I don’t need to repeat them at length here. In short, Mr M say... (10 pages)View decision
