We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2185 results
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Decision Reference DRN-4418817
7 Dec 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4418817 The complaint Mr T is unhappy that Revolut Ltd took a long time to send him funds that had been paid into a closed account. He’s also unhappy that it deducted a sum from the total balance and sent it to someone else. What happened Mr T’s account was restricted in January 2023 w... (2 pages)View decision -
Decision Reference DRN-4105788
7 Dec 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4105788 The complaint Mr M complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary, Mr M tells us he was... (2 pages)View decision -
Decision Reference DRN-4324292
6 Dec 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4324292 The complaint Ms G complains that Revolut Ltd won’t refund her after she lost money to a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here. In January 2023, Ms G mad... (4 pages)View decision -
Decision Reference DRN-4366360
5 Dec 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4366360 The complaint A company, which I’ll refer to as C, complain that Revolut Ltd won’t refund it for the money lost when its director, Mr K – who brings this complaint on C’s behalf – fell victim to a scam. What happened The background to this complaint is well known to both partie... (4 pages)View decision -
Decision Reference DRN-4494022
5 Dec 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4494022 The complaint Ms V complains that Revolut Ltd (“Revolut”) won’t refund over £111,000 she lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief summary, Ms V fell victim t... (3 pages)View decision -
Decision Reference DRN-4444592
1 Dec 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4444592 The complaint Mr D complains that Revolut Ltd won’t refund money he lost when he was a victim of a scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. In July 2023 Mr D received a telephone call from... (3 pages)View decision -
Decision Reference DRN-4413383
30 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4413383 The complaint Mr J complains that Revolut Ltd hasn’t done enough to protect him against the loss of money to a scam. What happened Mr J says that he had been looking for an investment opportunity online, and identified an investment firm he felt was a good prospect via a networ... (3 pages)View decision -
Decision Reference DRN-4119748
30 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4119748 The complaint Mr S complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost in an investment scam. What happened Mr S is represented in this case but for ease I’ll refer to Mr S throughout this decision. Mr S says that he saw an advert about investing by a company ... (4 pages)View decision -
Decision Reference DRN-4213776
29 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4213776 The complaint Mr R complains about Revolut Ltd. He says that Revolut should have stopped payments he made to a gambling website based in Sierra Leone and that Revolut should have used the chargeback facility to retrieve the funds after he was offered a refund as he wasn’t able ... (3 pages)View decision -
Decision Reference DRN-4443353
29 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4443353 The complaint Mr D complains that Revolut Ltd won’t reimburse money he lost as a result of a scam. What happened Mr D fell victim to an impersonation scam. He was contacted by someone claiming to represent a bank which he holds an account with (that I’ll call C). He was told th... (3 pages)View decision
