We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2941 results
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Decision Reference DRN-5188583
4 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5188583 The complaint Mrs I complains that Revolut Ltd hasn’t protected her from losing money to an investment scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mrs I has explained that in Septem... (7 pages)View decision -
Decision Reference DRN-5188762
4 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5188762 The complaint Mrs V is unhappy that Revolut Ltd (“Revolut”) won’t refund the money she lost as part of an HMRC impersonation scam. What happened Mrs V says she was contacted by someone using a spoofed number claiming to be from HMRC. She says she was told that she had unpai... (8 pages)View decision -
Decision Reference DRN-4887651
4 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4887651 The complaint Mrs N complains that Revolut Ltd didn’t do enough to protect her when she fell victim to an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat them again here. The facts are not in dispute so I will... (2 pages)View decision -
Decision Reference DRN-5188002
4 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5188002 The complaint Mr B complains that Revolut Ltd hasn’t protected him from losing money to an investment scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr B has explained that in May and ... (9 pages)View decision -
Decision Reference DRN-4480161
4 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4480161 The complaint Mrs J complains that Revolut Ltd won’t refund money she lost when she fell victim to an employment scam. Mrs J is being represented by solicitors in this complaint. What happened In June and July 2023, Mrs J made nine transactions totalling just over £5,700 i... (3 pages)View decision -
Decision Reference DRN-4808889
4 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4808889 The complaint Miss M complains that Revolut Ltd didn’t do enough to protect her when she fell victim to a job scam. What happened The details of this complaint are well known to both parties, so I will not repeat them again here. The facts are not in dispute so I will focus ... (2 pages)View decision -
Decision Reference DRN-5036378
4 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5036378 The complaint Mrs R complains that Revolut Ltd won’t refund money she lost when she fell victim to an employment scam. Mrs R is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to the parties. The fact... (3 pages)View decision -
Decision Reference DRN-4677613
4 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4677613 The complaint Mr B complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost after falling victim to a scam. What happened In May 2023, Mr B was looking to invest and found an advertisement on social media. Two celebrities were recommending a platform with a com... (4 pages)View decision -
Decision Reference DRN-4978281
3 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4978281 The complaint Mrs M complains that Revolut Ltd has declined to reimburse payments she made as part of a scam. What happened While Mrs M has a representative in bringing this complaint – for simplicity I’ll refer to Mrs M in relation to comments made by her and on her behalf.... (3 pages)View decision -
Decision Reference DRN-4487040
3 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4487040 The complaint and background Miss S complains Revolut Ltd won’t reimburse the money she lost (just under £5,600) when she fell victim to an employment scam. Our investigator didn’t uphold the complaint. They didn’t think any of the payments looked suspicious such that Revolu... (2 pages)View decision
