We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2222 results
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Decision Reference DRN-4071958
20 Dec 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4071958 The complaint Mr P complains that Revolut Ltd (“Revolut”) have failed to refund money that Mr P lost as part of an investment scam. Mr P is being represented by a third party but for ease of readability I will just refer to Mr P. What happened Mr P saw a post on a social media ... (2 pages)View decision -
Decision Reference DRN-4253479
19 Dec 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4253479 The complaint Miss C complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Miss C is being represented by a third party. To keep things simple, I will refer to Miss C throughout my decision. What happened The background of t... (3 pages)View decision -
Decision Reference DRN-4141103
19 Dec 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4141103 The complaint Miss T complains that Revolut Ltd won’t refund money she lost when she fell victim to an investment scam. Miss T is being represented by solicitors in her complaint. What happened The detailed background to this complaint is well known to both parties, so I won’t ... (3 pages)View decision -
Decision Reference DRN-4519992
18 Dec 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4519992 The complaint Ms M has an account with Revolut Ltd, which provides payment services in the UK and abroad. During February-March 2023, she invested in crypto currency. In mid-May 2023, Ms M received a phone call from a company (the reclaim company) which told her that her invest... (3 pages)View decision -
Decision Reference DRN-4484895
18 Dec 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4484895 The complaint Mr M complains Revolut Ltd unfairly closed his account and failed to raise a chargeback for a purchase he made. He wants Revolut to reimburse him for the payment he made and pay him compensation for the poor customer service he received and closing his account. Wh... (3 pages)View decision -
Decision Reference DRN-4139395
18 Dec 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4139395 The complaint Mr K complains that Revolut Ltd rejected three payments and returned them to source, one of which he’s yet to receive. He’d like the payment returned and compensation for the impact. What happened On 25, 26 and 27 February 2022 Mr K’s Mother sent him three transfe... (4 pages)View decision -
Decision Reference DRN-4516953
15 Dec 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4516953 The complaint Ms M is unhappy that Revolut Ltd won’t refund money she lost to a scam. What happened Some years ago, Ms M had a gambling problem. She says it started due to an abusive relationship she was in as she was trying to win money to run away. She sought help from a cou... (10 pages)View decision -
Decision Reference DRN-4430169
15 Dec 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4430169 The complaint Mr K complains that Revolut Ltd won’t refund money he lost when he was a victim of two scams. Mr K is represented by a firm that I’ll refer to as ‘C’. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key e... (5 pages)View decision -
Decision Reference DRN-4504741
14 Dec 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4504741 Complaint Ms B is unhappy that Revolut Ltd didn’t do more to protect her when she fell victim to a scam. Background In early 2023, Ms B was looking for employment opportunities. A digital marketing agency contacted her and offered her an opportunity. This was apparently a part-... (2 pages)View decision -
Decision Reference DRN-4508549
13 Dec 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4508549 The complaint Mr N, who is represented by a claims management company, complains Revolut Ltd didn’t do enough to protect him when he was the victim of a fraud. What happened Mr N opened a Revolut account in June 2019, around the time he came to the UK. He has accounts elsewhere... (3 pages)View decision
