We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2222 results
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Decision Reference DRN-4487929
13 Dec 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4487929 The complaint Mr R complains that Revolut Ltd (Revolut) won’t refund the money he lost when he fell victim to a scam. What happened When Mr R initially complained to Revolut (via a representative), he said he watched a segment on television about someone who had made money thro... (3 pages)View decision -
Decision Reference DRN-4303287
13 Dec 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4303287 Complaint Miss A is unhappy that Revolut Ltd loaded a Cifas marker against her name. Background Miss A had an account with Revolut. On 12 May 2022, £999.74 was deposited into that account. Three minutes later, those funds were transferred to a third party. On 24 May, the person... (2 pages)View decision -
Decision Reference DRN-4414427
12 Dec 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4414427 The complaint Ms S complains that Revolut Ltd (“Revolut”) is refusing to refund her the amount she lost as the result of a scam. Ms S is being represented by a third party. To keep things simple, I will refer to Ms S throughout my decision. What happened The background of this ... (2 pages)View decision -
Decision Reference DRN-4442029
12 Dec 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4442029 The complaint Mr B complains that Revolut Ltd (“Revolut”) won’t refund him the money he lost after he fell victim to an investment scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. But in summary, I understa... (3 pages)View decision -
Decision Reference DRN-4451129
12 Dec 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4451129 The complaint Mr C complains that Revolut Ltd didn’t do enough to prevent the loss he suffered when he sent a payment to one of its customer’s accounts as a result of a scam. Mr C has used a representative to bring his complaint, but for ease of reading, I’ll mostly just refer ... (4 pages)View decision -
Decision Reference DRN-4496128
7 Dec 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4496128 The complaint Miss F is unhappy that Revolut Ltd has decided not to refund her after she was the victim of an authorised push payment scam. What happened Miss F applied for a number of jobs online and received a response via text message, to say she’s been shortlisted for a co... (4 pages)View decision -
Decision Reference DRN-4446108
7 Dec 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4446108 The complaint Ms S complains Revolut Ltd (Revolut) refused to refund her for disputed transactions on her account. What happened On 12 June 2023 four transactions were made on Ms S’s account, totalling £10,645, which she says were fraudulent and she would like Revolut to refund... (3 pages)View decision -
Decision Reference DRN-4418817
7 Dec 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4418817 The complaint Mr T is unhappy that Revolut Ltd took a long time to send him funds that had been paid into a closed account. He’s also unhappy that it deducted a sum from the total balance and sent it to someone else. What happened Mr T’s account was restricted in January 2023 w... (2 pages)View decision -
Decision Reference DRN-4105788
7 Dec 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4105788 The complaint Mr M complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary, Mr M tells us he was... (2 pages)View decision -
Decision Reference DRN-4324292
6 Dec 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4324292 The complaint Ms G complains that Revolut Ltd won’t refund her after she lost money to a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here. In January 2023, Ms G mad... (4 pages)View decision
