We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2222 results
-
Decision Reference DRN-4366360
5 Dec 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4366360 The complaint A company, which I’ll refer to as C, complain that Revolut Ltd won’t refund it for the money lost when its director, Mr K – who brings this complaint on C’s behalf – fell victim to a scam. What happened The background to this complaint is well known to both partie... (4 pages)View decision -
Decision Reference DRN-4494022
5 Dec 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4494022 The complaint Ms V complains that Revolut Ltd (“Revolut”) won’t refund over £111,000 she lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief summary, Ms V fell victim t... (3 pages)View decision -
Decision Reference DRN-4444592
1 Dec 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4444592 The complaint Mr D complains that Revolut Ltd won’t refund money he lost when he was a victim of a scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. In July 2023 Mr D received a telephone call from... (3 pages)View decision -
Decision Reference DRN-4413383
30 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4413383 The complaint Mr J complains that Revolut Ltd hasn’t done enough to protect him against the loss of money to a scam. What happened Mr J says that he had been looking for an investment opportunity online, and identified an investment firm he felt was a good prospect via a networ... (3 pages)View decision -
Decision Reference DRN-4119748
30 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4119748 The complaint Mr S complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost in an investment scam. What happened Mr S is represented in this case but for ease I’ll refer to Mr S throughout this decision. Mr S says that he saw an advert about investing by a company ... (4 pages)View decision -
Decision Reference DRN-4213776
29 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4213776 The complaint Mr R complains about Revolut Ltd. He says that Revolut should have stopped payments he made to a gambling website based in Sierra Leone and that Revolut should have used the chargeback facility to retrieve the funds after he was offered a refund as he wasn’t able ... (3 pages)View decision -
Decision Reference DRN-4443353
29 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4443353 The complaint Mr D complains that Revolut Ltd won’t reimburse money he lost as a result of a scam. What happened Mr D fell victim to an impersonation scam. He was contacted by someone claiming to represent a bank which he holds an account with (that I’ll call C). He was told th... (3 pages)View decision -
Decision Reference DRN-4483071
28 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4483071 The complaint Mr M complains that Revolut Ltd has declined to reimburse him for payments made as part of an investment scam. What happened For the purposes of this decision, I’ll refer to Mr M in relation to both his submissions and that of his professional representatives. Mr ... (3 pages)View decision -
Decision Reference DRN-4437781
28 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4437781 The complaint Ms T has complained Revolut Ltd won’t refund money she lost from her account after being the victim of an investment scam. What happened Ms T received an email that she believed came from a company (who I’ll call S) she’d invested with previously. They were asking... (2 pages)View decision -
Decision Reference DRN-4441516
28 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4441516 The complaint Mr M complains about the level of service he received from Revolut Ltd (“Revolut”) when it attempted to verify his ID in line with its knowing your customer obligations. He says it has unfairly blocked access to his money when he was vulnerable. What happened In S... (3 pages)View decision
