We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2941 results
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Decision Reference DRN-5097520
26 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5097520 The complaint Mr G complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary, Mr G tells us th... (7 pages)View decision -
Decision Reference DRN-5129344
25 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5129344 The complaint Mr C complains Revolut Ltd didn’t do enough to protect him when he fell victim to a cryptocurrency investment scam. What happened Mr C has an account with Revolut which he opened in October 2021. He also has accounts with businesses who I’ll refer to as “T” and... (2 pages)View decision -
Decision Reference DRN-5125270
25 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5125270 The complaint Ms G complains that when transacting using her Revolut Ltd (“Revolut”) virtual GBP card through either Revolut’s or a third-party digital wallet on her phone, her GBP card is automatically switched to her EUR card with no option to cancel the transaction. This ... (3 pages)View decision -
Decision Reference DRN-4535373
25 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4535373 The complaint Mr A complains Revolut Ltd told him it would refuse to accept a payment sent to his account. Mr A says he wasn’t given a specific reason for any sanctions that applied, and Revolut should have made him aware it wouldn’t accept payments from Russia. Mr A adds R... (8 pages)View decision -
Decision Reference DRN-4755866
25 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4755866 The complaint Mr A complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (5 pages)View decision -
Decision Reference DRN-4896051
25 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4896051 The complaint Mr M complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost after falling victim to a scam. What happened In December 2022, Mr M received an update on his phone which highlighted an advert for cryptocurrency trading which was endorsed by a well-... (8 pages)View decision -
Decision Reference DRN-4761055
23 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4761055 The complaint Mr L complains Revolut Ltd didn’t do enough to protect him when he fell victim to an investment scam. What happened Mr L has an account with Revolut which he says he opened during this scam at the scammer’s suggestion. He also has an account with a bank who I’l... (2 pages)View decision -
Decision Reference DRN-5059304
22 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5059304 The complaint Mrs V complains Revolut Ltd didn’t do enough to protect her when she fell victim to an impersonation scam. What happened Mrs V has an account with Revolut which she opened in January 2023. She has accounts elsewhere, is self employed and says she’d recently mov... (3 pages)View decision -
Decision Reference DRN-4995316
22 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4995316 The complaint Mr A complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr A is being represented by a third party. To keep things simple, I will refer to Mr A throughout my decision. What happened The background of this ... (3 pages)View decision -
Decision Reference DRN-5050922
22 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5050922 Complaint Mr A is unhappy that Revolut Ltd didn’t reimburse him after he told it he’d fallen victim to a scam. Background Mr A has complained about losses he suffered after falling victim to a scam. He explains that he received a call from someone claiming to work for the Fi... (3 pages)View decision
