We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2941 results
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Decision Reference DRN-5164263
22 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5164263 The complaint Miss A is unhappy that Revolut Ltd won’t reimburse money she lost as a result of a scam. What happened On 25 October 2024 I issued my provisional decision on this complaint. I wanted to give both parties a chance to respond with any further evidence and argume... (6 pages)View decision -
Decision Reference DRN-5164521
22 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5164521 The complaint Mr F complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he became the victim of a scam and would like it to refund him the money he has lost as a result What happened Mr F was browsing online when he came across an advert fo... (5 pages)View decision -
Decision Reference DRN-5071321
22 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5071321 The complaint Ms K complains Revolut Ltd won’t reimburse £1,000 that she lost on when she fell victim to an investment scam. What happened Our investigator didn’t uphold the complaint. She didn’t think the payment looked suspicious such that Revolut ought to have made addit... (1 page)View decision -
Decision Reference DRN-5165546
22 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5165546 The complaint Miss D is complaining that Revolut Ltd haven’t refunded payments she made as part of an Authorised Push Payment (APP) scam. What happened On 1 April 2023, Miss D received a text message and a call, apparently from her credit card company, suggesting that her ac... (9 pages)View decision -
Decision Reference DRN-5017279
22 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5017279 The complaint Miss W complains that Revolut Ltd won’t refund the money she lost to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. However, in brief, Miss W fell victim to a fake job scam after she ... (10 pages)View decision -
Decision Reference DRN-4987452
22 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4987452 The complaint Mr O complains Revolut Ltd didn’t do enough to protect him when he fell victim to a cryptocurrency investment scam. What happened Mr O has an account with Revolut which he says he opened in the course of this scam at the suggestion of the scammer. He has accoun... (3 pages)View decision -
Decision Reference DRN-4445935
22 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4445935 The complaint Mr B is unhappy that Revolut Ltd haven’t refunded money he lost as a result of a scam. Mr B is being represented by a claims management company but for ease of reading I’ll only refer to Mr B in my decision. What happened The detailed background to this compl... (9 pages)View decision -
Decision Reference DRN-4985531
22 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4985531 The complaint Mr I complains that Revolut Ltd won’t refund over £30,000 he lost to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. However, in brief, Mr I fell victim to a fake job scam after he was... (8 pages)View decision -
Decision Reference DRN-4604486
22 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4604486 The complaint Mrs F complains that Revolut Ltd won’t refund money she lost when she was the victim of a crypto investment scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. In 2023 Mrs F was rese... (12 pages)View decision -
Decision Reference DRN-4881400
21 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4881400 The complaint Mr P complains Revolut Ltd didn’t do enough to protect him when he fell victim to a job scam. What happened Mr P has an account with Revolut which he says he opened during this scam at the scammer’s suggestion. He has an account with another business who I’ll r... (2 pages)View decision
