We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2222 results
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Decision Reference DRN-3976826
28 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3976826 The complaint Mr S complains that Revolut won’t refund the funds he lost in a scam. What happened Mr S is represented in this case but for ease I’ll refer to Mr S throughout this decision. What Mr S says Mr S says he received a call from someone who told him he’d been able to l... (3 pages)View decision -
Decision Reference DRN-4385950
28 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4385950 The complaint Mrs C complains that Revolut Ltd (Revolut) has refused to refund her the money she lost because of a scam. Mrs C is being represented by a third party. To keep things simple, I will refer to Mrs C throughout my decision. What happened The background of this compla... (3 pages)View decision -
Decision Reference DRN-4258391
27 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4258391 The complaint Ms E complains that Revolut Ltd (“Revolut”) won’t refund over £300,000 she lost to a cryptocurrency investment scam. What happened Ms E fell victim to an investment scam in July 2022 after meeting someone on social media (“S”) who messaged her after they’d both wa... (3 pages)View decision -
Decision Reference DRN-4248926
26 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4248926 The complaint Mr T complains that Revolut Ltd (“Revolut”) won’t refund £5,750 he lost to an investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief summary, Mr T fell victim to an investment ... (3 pages)View decision -
Decision Reference DRN-3968020
26 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3968020 The complaint Mr S complains that Revolut Ltd (“Revolut”) won’t refund over £24,000 he lost to an investment scam beginning in June 2022. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving the r... (2 pages)View decision -
Decision Reference DRN-4401641
23 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4401641 The complaint Ms D complains that Revolut Ltd didn’t do enough to protect her when she was the victim of an investment scam. Ms D is being supported by a representative, but for ease, I’ll refer to Ms D throughout this decision. What happened The background to this complaint is... (4 pages)View decision -
Decision Reference DRN-4445767
23 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4445767 The complaint Miss H complains about difficulties registering Revolut Ltd’s app on a new mobile phone. What happened Miss H has a multi-currency account with Revolut. In January 2023 Miss H changed her mobile phone and attempted to register the Revolut app and access her accoun... (2 pages)View decision -
Decision Reference DRN-4258057
23 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4258057 The complaint Miss M complains Revolut Ltd registered a fraud marker at CIFAS, the national fraud database. She doesn’t think it’s done so fairly. What happened Miss M held an account with Revolut. Between 10 and 12 December 2022, her account was credited with a number of payme... (3 pages)View decision -
Decision Reference DRN-4472973
22 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4472973 The complaint W is a company. It complains that Revolut Ltd suspended and then closed its account with it. W complains too that Revolut has not returned funds held in the account. The complaint has been brought by W’s director, Mr A. The company and Mr A have also had legal rep... (3 pages)View decision -
Decision Reference DRN-4331163
22 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4331163 The complaint Mr C is unhappy with the service Revolut Ltd provided after he was the victim of an authorised push payment (APP) scam. What happened Where the circumstances of the complaint are well known to both parties, I won’t detail them again here. Rather, I’ll focus on set... (2 pages)View decision
