We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2941 results
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Decision Reference DRN-5102826
21 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5102826 The complaint Miss D complains that Revolut Ltd have failed to refund £1,800 she says she lost to a crypto investment scam. The details of this complaint are well known to both parties. So, if there’s a submission I’ve not addressed; it isn’t because I’ve ignored the point. ... (2 pages)View decision -
Decision Reference DRN-5001202
21 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5001202 The complaint Mr B complains about the actions of Revolut Ltd when he lost money to a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here. In October 2023 Mr B was ... (3 pages)View decision -
Decision Reference DRN-4680481
21 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4680481 The complaint Mrs K is unhappy Revolut Ltd (“Revolut”) won’t reimburse her for the money she lost when she fell victim to a scam. What happened The details and facts of this case are well-known to both parties, so I don’t need to repeat them at length here. In short, Mrs K s... (10 pages)View decision -
Decision Reference DRN-5063546
21 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5063546 The complaint Miss G complains that Revolut Ltd will not refund the money she lost when she was the victim of a scam. What happened In December 2023 Miss G was contacted by someone claiming to be from another bank, N, where she and her parents held significant savings. They... (4 pages)View decision -
Decision Reference DRN-5161970
21 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5161970 The complaint X complains that Revolut Ltd hasn’t protected him from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, X has explained that in September 2023 he made two... (3 pages)View decision -
Decision Reference DRN-4977986
21 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4977986 The complaint Miss A complains Revolut Ltd didn’t do enough to protect her when she fell victim to an online ticket scam. What happened Miss A saw an advert on a well-known social media platform for tickets to a concert which she decided to buy for her daughter as a once in ... (2 pages)View decision -
Decision Reference DRN-4623748
21 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4623748 The complaint Miss T complains that Revolut Ltd didn’t do enough to prevent her losing money to a safe account scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here.... (12 pages)View decision -
Decision Reference DRN-4900517
21 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4900517 The complaint Mr F complains Revolut Ltd didn’t do enough to protect him when he fell victim to an investment scam. What happened Mr F has an account with Revolut and other businesses who I’ll refer to as “M” and “B” respectively throughout the rest of this decision. He open... (2 pages)View decision -
Decision Reference DRN-5056759
19 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5056759 The complaint Mr A complains that Revolut Ltd (‘Revolut’) won’t reimburse the money he lost when he fell victim to a scam. What happened Mr A says that he was contacted via a messaging app and offered the opportunity to work remotely for a company I’ll refer to as C in this ... (4 pages)View decision -
Decision Reference DRN-4822290
19 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4822290 The complaint Mr W complains about the handling of a number of chargeback requests he asked Revolut Ltd to raise on his behalf. What happened At various points in time Mr W asked Revolut to raise a number of chargebacks on his behalf. These were requests made by Mr W in resp... (3 pages)View decision
