We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2222 results
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Decision Reference DRN-4410780
22 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4410780 The complaint Mr J complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam company, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known ... (3 pages)View decision -
Decision Reference DRN-4235917
21 Nov 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4235917 The complaint Mrs R complains that Revolut Ltd blocked and closed her account. She would like a reason as well as a refund for fees and charges incurred. What happened Mrs R had an account with Revolut. During August 2022 Revolut carried out a review of Mrs R’s account. On 1 Se... (3 pages)View decision -
Decision Reference DRN-4094642
21 Nov 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4094642 The complaint Mr V complains Revolut Ltd blocked his account and exchanged his Roubles RUB for pounds without his consent. He says he lost a lot of money and would like compensation. What happened Mr V had an account with Revolut. He had a holding in Roubles RUB. Revolut contac... (4 pages)View decision -
Decision Reference DRN-4385405
17 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4385405 The complaint Ms B complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an investment scam company, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known... (3 pages)View decision -
Decision Reference DRN-4462426
17 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4462426 The complaint Mr L complains that Revolut Ltd did not refund transactions he lost in a scam. What happened Several of Mr L’s colleagues had invested in a company I’ll call ‘B’, and had been able to successfully withdraw small amounts in returns. He did a quick check online for ... (2 pages)View decision -
Decision Reference DRN-4443404
16 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4443404 The complaint Mr C is unhappy that Revolut Ltd won’t reimburse £17,200 that he lost because of an investment scam. Mr C’s complaint is brought to this service by his appointed representative. However, the ease of reference I will refer solely to Mr C throughout this letter. Wha... (3 pages)View decision -
Decision Reference DRN-4357656
16 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4357656 The complaint Miss S complains that Revolut Ltd failed to refund transactions made from her account that she didn’t recognise. What happened What Miss S says Miss S says she noticed her mobile phone had stopped working and believed this could have been because of an update to i... (4 pages)View decision -
Decision Reference DRN-4389043
16 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4389043 The complaint Mr T complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam company, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known ... (3 pages)View decision -
Decision Reference DRN-3953972
16 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3953972 The complaint Ms M complains that Revolut Ltd (“Revolut”) won’t refund over £148,000 she lost to an investment scam in February 2022. The details of this complaint are well known to both parties so I won’t repeat everything again here. Instead, I will focus on giving the reason... (2 pages)View decision -
Decision Reference DRN-4446178
16 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4446178 The complaint Mr M complains about a currency exchange fee he was charged on his account with Revolut Ltd. What happened On the 7th of December 2021 Mr M exchanged 60,000.00 EUR to £50,725.75. As part of the exchange, Mr M was charged a conversion fee of £249.88, which he says ... (2 pages)View decision
