We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3362 results
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Decision Reference DRN-6070584
16 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6070584 The complaint Mr W says Revolut Ltd (“Revolut”) failed to protect him from financial harm when he fell victim to a scam. Mr W has appointed a professional representative who has brought this complaint on his behalf. However, for ease, I will simply refer to “Mr W” throughout... (3 pages)View decision -
Decision Reference DRN-5848196
16 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5848196 The complaint Mr C complains that Revolut Ltd did not reimburse the funds he lost to a scam. What happened Mr C fell victim to a scam after he met an individual who said they needed help recovering an inheritance. Following this, a recovery company reached out to him and tol... (3 pages)View decision -
Decision Reference DRN-5944388
15 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5944388 The complaint Mrs A has complained about the way Revolut Ltd (“Revolut”) dealt with a claim for money back in relation to some flights she paid for using her Revolut account. What happened The facts in this case are not disputed so I’ve only briefly set them out here. In No... (4 pages)View decision -
Decision Reference DRN-5706687
15 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5706687 The complaint Ms A complains that Revolut Ltd (Revolut, hereinafter) hasn’t refunded the losses she’s incurred when falling victim to an investment scam. What happened Ms A said she had invested on an investment platform I’ll refer to as F. In April 2025 she was contacted ... (7 pages)View decision -
Decision Reference DRN-5953530
15 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5953530 The complaint Mr S on behalf of O is unhappy he was charged fees after several international transfers made from O’s account with Revolut Ltd (“Revolut”) were returned. What happened Between January and May 2025 Mr S made several separate transfers from O’s Revolut Account t... (3 pages)View decision -
Decision Reference DRN-6061260
15 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6061260 The complaint Mr W complains that Revolut Ltd won’t refund the full amount of money he says he lost to scam. What happened Mr W says he sent several authorised and unauthorised payments to what he thought was a legitimate investment. He later sent more payments to a company ... (3 pages)View decision -
Decision Reference DRN-5738729
15 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5738729 The complaint Mr M complains that Revolut Ltd won’t refund the full amount of money he says he lost to a scam. What happened Mr M sent several payments to what he thought was an investment recovery scheme. When Mr M didn’t receive his money back, he realised he had been scam... (3 pages)View decision -
Decision Reference DRN-6080351
15 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6080351 The complaint Mr U complained because Revolut Ltd refused to refund him for payments which he said he hadn’t authorised. What happened On 30 September 2025, Mr U contacted Revolut. He said his card had been stolen on 21 September, either at the airport or during his flight ... (5 pages)View decision -
Decision Reference DRN-6075975
14 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6075975 The complaint and what happened Mr G complains Revolut won’t reimburse money he lost when he fell victim to an investment scam. The full details of this complaint are well known to both parties, so I won’t repeat them here. Instead, I’ll recap some of the key points, and foc... (4 pages)View decision -
Decision Reference DRN-5255308
14 Jan 2026 Revolut Ltd UpheldBanking and PaymentsDRN-5255308 The complaint Mr L is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money lost as a result of fraud. What happened Sadly, Mr L fell victim to a cruel investment scam. After responding to an advert on social media about maki... (7 pages)View decision