We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2386 results
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Decision Reference DRN-5366228
10 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5366228 The complaint Mr F is complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. He was originally represented by solicitors but that arrangement has since ended and more recent correspondence has been from his partner. What happened Sadl... (4 pages)View decision -
Decision Reference DRN-5611774
10 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5611774 The complaint Mrs E complains that Revolut Ltd won’t refund the full amount of money she says she lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions o... (3 pages)View decision -
Decision Reference DRN-5370156
10 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5370156 The complaint Mr K complains that Revolut Ltd won’t refund money he lost when he was the victim of a scam. Mr K is represented by a third-party firm, but I will refer to Mr K here. What happened The background to this complaint is well known to both parties, so I won’t rep... (4 pages)View decision -
Decision Reference DRN-5185074
10 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5185074 The complaint Miss C complains that Revolut Ltd hasn’t protected her from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Miss C has explained that in March 2024 she c... (2 pages)View decision -
Decision Reference DRN-4999621
10 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4999621 The complaint and background Mr D complains that Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam in August 2023, resulting in him losing over £15,000. Our investigator didn’t uphold the complaint. He noted that Mr D hadn’t provided the m... (2 pages)View decision -
Decision Reference DRN-5214211
10 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5214211 The complaint Mrs B complains that Revolut Ltd (‘Revolut’) won’t refund the money she lost as the result of a scam. What happened The background to this complaint isn’t in dispute, so I won’t go into detail. In summary, Mrs B found an investment advertised on social media.... (8 pages)View decision -
Decision Reference DRN-5098160
9 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5098160 The complaint Mrs R complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an advance fee scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known t... (5 pages)View decision -
Decision Reference DRN-5484289
9 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5484289 The complaint Mr D complains that Revolut Ltd hasn’t protected him from losing money to a fraud. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr D has explained that from August 2022 to Oc... (2 pages)View decision -
Decision Reference DRN-4967372
9 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4967372 The complaint Mrs A complains that Revolut Ltd hasn’t protected her from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mrs A has explained that in March 2024 she mad... (2 pages)View decision -
Decision Reference DRN-5122367
9 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5122367 The complaint Mrs C complains about the actions of Revolut Ltd when she lost money to a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here. On 2 May 2024 Mrs C r... (3 pages)View decision
