We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1820 results
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Decision Reference DRN-5110017
4 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5110017 The complaint Mr F is unhappy that Revolut Ltd haven’t refunded money he lost as a result of a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here. Around Septemb... (3 pages)View decision -
Decision Reference DRN-5079629
4 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5079629 The complaint Ms E complains that Revolut Ltd won’t refund money she lost when she fell victim to an investment scam. Ms E is being represented by a claims management company this complaint. What happened The detailed background to this complaint is well-known to the parti... (3 pages)View decision -
Decision Reference DRN-4897152
4 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4897152 The complaint Mr T complains that Revolut Ltd did not refund a series of payments he lost to a scam. What happened Mr T found an investment opportunity on social media and was added to a group led by two individuals. He was convinced to invest in a certain cryptocurrency coi... (3 pages)View decision -
Decision Reference DRN-5351627
4 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5351627 The complaint Mr C is unhappy that Revolut Ltd haven’t refunded money he lost as a result of a scam. Mr C is being represented by a claims management company but for ease of reference I’ll only refer to Mr C here. What happened The detailed background to this complaint is ... (12 pages)View decision -
Decision Reference DRN-5353519
4 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5353519 The complaint Ms M says Revolut Ltd (“Revolut”) refuses to refund her for transactions on her account she says she didn’t authorise. What happened The facts of this complaint are well known to both parties, so I won’t repeat them in detail here. In summary, Ms M says she was... (2 pages)View decision -
Decision Reference DRN-5370437
4 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5370437 The complaint Miss A complains that Revolut Ltd failed to refund her for a transaction she made on her debit card, to a business I’ll refer to as “the merchant”. What happened Miss A purchased a television subscription package from a television service provider (the merchan... (3 pages)View decision -
Decision Reference DRN-4904710
4 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4904710 The complaint Ms H says Revolut Ltd (“Revolut”) refuses to refund to her for a transaction on her account she says she didn’t make. What happened The facts of this complaint are well known to both parties, so I won’t repeat them in detail here. In summary, Ms H says a transa... (3 pages)View decision -
Decision Reference DRN-4870504
4 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4870504 The complaint Mr N complains that Revolut Ltd hasn’t refunded a payment he made. What happened In late 2023, Mr N bought four smartphones and a vacuum cleaner from a merchant using his Revolut card. In total he spent over £6,000 on the five items. He says that the vacuum cle... (3 pages)View decision -
Decision Reference DRN-5255740
4 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5255740 The complaint Mr C complains that Revolut Ltd (‘Revolut’) won’t refund the money he says was lost as the result of a scam. What happened In July 2023, Mr C was looking online and found an investment opportunity on a social media site. I’ll refer to the company offering the ... (8 pages)View decision -
Decision Reference DRN-5368935
3 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5368935 The complaint Mr Z complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (6 pages)View decision
