We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2941 results
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Decision Reference DRN-5156084
19 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5156084 The complaint Mr Z complained because Revolut Ltd refused to refund him for transactions he said he didn’t make. What happened On 13 April 2024, Mr Z went to a gym he hadn’t been to before. He paid a subscription and put his bag into a locker, securing the locker with a lo... (6 pages)View decision -
Decision Reference DRN-4949831
18 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4949831 The complaint Miss A complains that Revolut Ltd hasn’t refunded payments made from her account when she fell victim to a safe account scam. What happened Miss A received a phone call saying her bank account was at risk. She was advised to open a new account with Revolut and ... (3 pages)View decision -
Decision Reference DRN-5152896
18 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5152896 The complaint Mrs S complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known to... (5 pages)View decision -
Decision Reference DRN-5147265
15 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5147265 The complaint Mr J complains Revolut Ltd didn’t do enough to protect him when he fell victim to an investment scam. What happened Mr J has an account with Revolut which he opened during this scam at the suggestion of the scammer. He also has an account with a business who I’... (5 pages)View decision -
Decision Reference DRN-4618287
15 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4618287 The complaint Miss H complains about Revolut Ltd. She says that Revolut didn’t do enough to protect her when she became the victim of a scam and would like it to refund her the money she has lost as a result. What happened Miss H received an unsolicited message from someon... (4 pages)View decision -
Decision Reference DRN-4981724
15 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4981724 The complaint Mr T is unhappy Revolut Ltd (“Revolut”) won’t reimburse him for the money he lost when he fell victim to a scam. What happened The details and facts of this case are well-known to both parties, so I don’t need to repeat them at length here. In short, Mr T say... (10 pages)View decision -
Decision Reference DRN-4896252
15 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4896252 The complaint Mr W complains that Revolut Ltd did not refund a series of payments he lost to a scam. What happened Mr W was contacted on a messaging service by a recruiter about a job opportunity. The job was fully remote and involved him carrying out a set number of tasks i... (4 pages)View decision -
Decision Reference DRN-5146991
15 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5146991 The complaint Ms F complains Revolut Ltd didn’t do enough to protect her when she fell victim to an investment scam. What happened Ms F has an account with Revolut with a debit card which she opened on 11 March 2023. Ms F says she opened the account in the course of this sca... (3 pages)View decision -
Decision Reference DRN-5146273
14 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5146273 The complaint Mr Z complains that Revolut Ltd didn’t do enough to protect him when he was buying cryptocurrency to send to an employment scam. What happened In mid-May 2023, Mr Z was contacted via a messenger service with a job advert. It involved him reviewing hotel package... (3 pages)View decision -
Decision Reference DRN-4436228
14 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4436228 The complaint Mrs S complains about the actions of Revolut Ltd when he lost money to a scam. Mrs S is being represented by a claims management company but for ease of reading I’ll only refer to Mrs S. What happened In May 2022 Mrs S was shown by a friend how to start inves... (3 pages)View decision
