We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2222 results
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Decision Reference DRN-4453209
13 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4453209 The complaint In April 2023, Mr M held accounts with Revolut Ltd, which provides fast payment services in the UK and abroad, and a UK bank. He had a large amount of money in the UK bank. A fraudster contacted him by phone and stole around £50,000 from him. To make the theft, th... (3 pages)View decision -
Decision Reference DRN-4272924
13 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4272924 The complaint Mrs N complains that Revolut Ltd won’t refund the money she lost when she fell victim to a scam. What happened Mrs N received a call from someone claiming to be from Amazon, who said her Amazon account had been hacked. Unfortunately, the caller was actually a scam... (2 pages)View decision -
Decision Reference DRN-4324702
13 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4324702 The complaint Mr R has complained that Revolut Ltd won’t refund money he paid for items he did not receive. What happened Over the course of around a month, Mr R made three online transfers, for between £120 and £275, from his Revolut account to someone posing as a seller onlin... (2 pages)View decision -
Decision Reference DRN-3850579
13 Nov 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3850579 The complaint A company which I will refer to as ‘B’ has complained that Revolut Ltd wouldn’t reimburse the money they lost due to an authorised push payment scam. In summary, B say that Revolut failed to implement appropriate monitoring procedures to identify suspicious activ... (5 pages)View decision -
Decision Reference DRN-4166759
9 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4166759 The complaint Mr R is unhappy that Revolut Ltd has refused to pay him a “refer a friend” reward. What happened The circumstances that led to this complaint are well known to both parties, so I won’t repeat them in detail here. But, in summary: Mr R has an account with Revolut.... (2 pages)View decision -
Decision Reference DRN-4120212
9 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4120212 The complaint Miss M complains that Revolut Ltd didn’t do enough to prevent her losing money to a scam. Miss M has used a representative to bring her complaint. But, for ease of reading, I’ll mostly just refer to Miss M herself. What happened The detailed background to this com... (2 pages)View decision -
Decision Reference DRN-4423845
8 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4423845 The complaint Mr G complains that Revolut Ltd won’t refund money he lost when he fell victim to a cryptocurrency scam. Mr G is represented by solicitors in this complaint. What happened Mr G says that in May 2023, he was tricked into sending money in connection to what he thoug... (4 pages)View decision -
Decision Reference DRN-4391281
7 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4391281 The complaint Miss B has complained that Revolut Ltd blocked her account when she reported her card and phone as being stolen. What happened Miss B’s card and phone were stolen, and two payments were made on her Revolut account, totalling about £13. Miss B reported this to Revo... (2 pages)View decision -
Decision Reference DRN-4260205
7 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4260205 The complaint Mr F complains that Revolut Ltd (Revolut) rejected two credits to his account What happened Mr F’s salary was normally paid into his account on 23 rd of each month. It was £1,748. In March 2023, it hadn’t arrived by the time Mr F contacted Revolut on 24 March 2023... (3 pages)View decision -
Decision Reference DRN-4338946
6 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4338946 The complaint Mr F complains that Revolut Ltd did not process a chargeback claim for a payment he did not recognise. What happened Mr F noticed a transaction for £36 to a hotel which he says he did not authorise. The transaction occurred on 2 February 2023 and Mr F attempted to... (2 pages)View decision
