We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2941 results
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Decision Reference DRN-4824788
14 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4824788 The complaint Mr B is unhappy that Revolut Ltd won’t refund money he lost to a crypto investment scam. Mr B is supported in making his complaint by a representative, but for ease, I’ll only refer to Mr B in this decision. What happened Mr B says that in 2022 he was looking f... (10 pages)View decision -
Decision Reference DRN-5117083
14 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5117083 The complaint Mr S is unhappy Revolut Ltd declined to reimburse him for the money he lost when he fell victim to a scam. What happened Mr S fell victim to a safe account scam. He was contacted by an individual claiming to work for his main bank account provider (which I’ll ... (8 pages)View decision -
Decision Reference DRN-4737835
14 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4737835 The complaint Mr J complains that Revolut Ltd hasn’t refunded him after he fell victim to an investment scam. What happened Mr J saw an advert for an investment opportunity on social media. It appeared to feature a celebrity endorsement and spoke of money to be made from inv... (9 pages)View decision -
Decision Reference DRN-5066077
13 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5066077 The complaint Miss O says Revolut Ltd (“Revolut”) refuses to refund her for transactions on her account she says she didn’t authorise. What happened Miss O says she was preparing to return home from Turkey when she noticed an approval request on her phone for a transaction s... (2 pages)View decision -
Decision Reference DRN-4241688
13 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4241688 The complaint Mr S, via a representative, complains that Revolut Ltd have failed to refund the money he lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. Instead, I wil... (3 pages)View decision -
Decision Reference DRN-5139607
13 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5139607 The complaint Miss I complains that Revolut Ltd won’t refund money she lost as a result of an impersonation scam. What happened Miss I fell victim to an impersonation scam. She’s explained she received a call from someone claiming to be from HMRC, who told her about several... (7 pages)View decision -
Decision Reference DRN-5144071
13 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5144071 The complaint Miss M complains that Revolut Ltd won’t refund money she lost when she fell victim to an investment scam. Miss M is being represented by a claims management company in this complaint. What happened Miss M says that in or around April 2023, she came across an ... (10 pages)View decision -
Decision Reference DRN-4757498
13 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4757498 The complaint Mrs R complains that Revolut Ltd won’t refund the money she lost when she fell victim to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of b... (4 pages)View decision -
Decision Reference DRN-5138279
13 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5138279 The complaint Mr K is complaining that Revolut Ltd won’t refund a payment he made after he told them he’d fallen victim to an Authorised Push Payment (APP) scam. What happened The circumstances are well known to both parties, so I won’t repeat them in detail here. In short, ... (3 pages)View decision -
Decision Reference DRN-4987474
13 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4987474 The complaint Mr N complains that Revolut Ltd did not refund a series of payments he lost to a scam What happened Both parties are aware of the circumstances of the complaint, so I won’t repeat them again in detail here. In summary, Mr N fell victim of a task-based job scam,... (8 pages)View decision
