We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2222 results
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Decision Reference DRN-4131866
6 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4131866 The complaint Mr R complains that Revolut Ltd (Revolut) won’t refund the money he lost after falling victim to a scam. What happened In summary: Mr R has told us that he met an individual online – who I’ll refer to as B. Mr R had been talking to B and then lost contact, until B... (3 pages)View decision -
Decision Reference DRN-4171318
3 Nov 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4171318 The complaint Miss G is unhappy Revolut Ltd won’t refund money she lost as a result of a scam. What happened Miss G came across an advert on a popular social media platform. It suggested she could make money by trading cryptocurrency. She left her contact details and was contac... (3 pages)View decision -
Decision Reference DRN-4344598
3 Nov 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4344598 The complaint Miss B is complaining that Revolut Ltd haven’t refunded the money she lost in a scam. What happened In January 2023 Miss B was contacted by a scammer. The scammer told Miss B that he worked for Revolut, her account with Revolut and her linked bank account had been... (4 pages)View decision -
Decision Reference DRN-4223971
3 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4223971 The complaint Ms S complains that Revolut Ltd failed to refund transactions that she didn’t recognise. What happened What Ms S says Ms S was in a meeting when she received an alert from Revolut. Her payment card used on the account had been frozen and Ms S noticed several trans... (4 pages)View decision -
Decision Reference DRN-4404052
3 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4404052 The complaint Ms I complains that Revolut Ltd failed to refund a transaction she didn’t identify. What happened What Ms I has said Ms I was out shopping and had difficulty with her Revolut account. After spending some time logging into it and answering various security question... (3 pages)View decision -
Decision Reference DRN-4338906
3 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4338906 The complaint Mr F complains that Revolut Ltd won’t refund a number of payments made from his account, which he says he didn’t make. What happened In mid-2022, a number of payments were made from Mr F’s Revolut account, which he says he didn’t make. Mr F told our service he was... (3 pages)View decision -
Decision Reference DRN-3878778
2 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3878778 The complaint Mr P complains that Revolut Ltd won’t refund money he lost to an investment scam. Mr P is being represented by solicitors in his complaint. What happened The detailed background to this complaint is well known to both parties, so I won’t repeat it again here. Ins... (3 pages)View decision -
Decision Reference DRN-4283615
2 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4283615 The complaint and what happened Mr E complains Revolut Ltd won’t reimburse just over £42,000 that he lost when he fell victim to an investment scam. This happened in 2022, when Mr E was persuaded to use crypto currency to train how to trade, using his existing crypto currency ... (2 pages)View decision -
Decision Reference DRN-4311190
2 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4311190 The complaint Mr O complains that Revolut Ltd have failed to refund money he lost as part of an investment scam. What happened Mr O is represented in this complaint by a claims management company. For simplicity, I will refer to Mr O throughout this decision, even when referenc... (4 pages)View decision -
Decision Reference DRN-4415058
1 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4415058 The complaint Ms R complains that Revolt Ltd (“Revolut”) won’t refund over £100,000 she lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief summary, Ms R fell victim to... (3 pages)View decision
