We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2222 results
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Decision Reference DRN-4430138
31 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4430138 The complaint Mr G is unhappy that Revolut Ltd (“Revolut”) didn’t give him his money back after he fell victim to a scam. What happened Mr G has said that on 6 March 2023 he was contacted over the phone by someone claiming to be from the Ministry of Justice. Mr G says the perso... (3 pages)View decision -
Decision Reference DRN-4208982
31 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4208982 The complaint Mr F complains that Revolut Ltd reversed a chargeback claim and closed his account. What happened Mr F raised a chargeback claim on 3 Feb 2023. This was for a payment to a company I’ll call ‘B’ made on his account the same day that he said he did not recognise. Th... (3 pages)View decision -
Decision Reference DRN-4323763
31 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4323763 The complaint Mrs C complains that Revolut Ltd did not refund a payment of £15,000 she lost to a scam. What happened Mrs C met a man online who I’ll call ‘X’. They began to talk and soon moved off the dating website and onto private messaging between each other. Their relations... (3 pages)View decision -
Decision Reference DRN-4102169
31 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4102169 The complaint Miss B complains that Revolut Ltd did not refund a series of payments she made to a scammer. What happened Miss B was contacted by who she thought was Her Majesty’s Revenue and Customs (HMRC) but was actually a scammer who had managed to spoof the Ministry of Just... (3 pages)View decision -
Decision Reference DRN-4418091
30 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4418091 The complaint A limited company, which I’ll refer to as ‘K,’ is complaining that Revolut Ltd won’t refund the money it lost in a scam. Miss C, who is the director of K, brings the complaint on K’s behalf. What happened Miss C was contacted online by a scammer who claimed to be ... (3 pages)View decision -
Decision Reference DRN-4297209
27 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4297209 The complaint Mrs B complains that Revolut Ltd won’t refund the money she lost when she fell victim to a scam. What happened Mrs B holds a bank account with ‘S’. She took out a £20,000 loan with S in August 2022, for the stated purpose of home improvements. Mrs B says she was g... (4 pages)View decision -
Decision Reference DRN-4387900
27 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4387900 The complaint Miss M complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an investment scam company, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well kno... (4 pages)View decision -
Decision Reference DRN-4036656
27 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4036656 The complaint Mr G complains that Revolut Ltd did not refund a transfer of £649 that he says he did not authorise. What happened All parties are aware of the details of the case, so I won’t repeat them in detail here. In summary, Mr G says his mobile phone was snatched from his... (2 pages)View decision -
Decision Reference DRN-4330590
27 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4330590 The complaint Mr A complains that Revolut Ltd (“Revolut”) have failed to refund money that Mr A lost as part of an investment scam. What happened Mr A clicked on an online advert for a company that said it as a trading firm that I will call B he filled in his details and was co... (2 pages)View decision -
Decision Reference DRN-4394118
26 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4394118 The complaint Mr P is unhappy that Revolut Ltd won’t refund money he lost to an investment scam. What happened Mr P fell victim to an investment scam after responding to an advert he found online. After making a small initial deposit from an account at another financial busines... (3 pages)View decision
