We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2222 results
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Decision Reference DRN-4407225
25 Oct 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4407225 The complaint Miss D is unhappy that Revolut Ltd won’t refund a payment she didn’t make. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’ll focus on giving the reasons for my decision. What I’ve decided –... (3 pages)View decision -
Decision Reference DRN-4413421
25 Oct 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4413421 The complaint Mr T has complained Revolut Ltd won’t refund a transaction he didn’t make. What happened In April 2023 Mr T was out in a nightclub and had his phone stolen. The following morning he tried to report this to Revolut by email. He noted money had been transferred from... (3 pages)View decision -
Decision Reference DRN-4381397
24 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4381397 The complaint Mrs S complains that Revolut Ltd (“Revolut”) have failed to refund money that she lost as part of an investment scam. What happened Mrs S was contacted by someone who said they worked for a Crypto trading company that I will call B. From what I can see, Mrs S made... (3 pages)View decision -
Decision Reference DRN-4286216
24 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4286216 The complaint Mr C complains that three transfers into his Revolut Ltd (“Revolut”) account were reverted due to account restrictions while a source of funds (“SOF”) review was taking place. The transfers were funds he was trying to retrieve from a business that was failing. The... (3 pages)View decision -
Decision Reference DRN-4058947
23 Oct 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4058947 The complaint Mr P complains that Revolut Ltd didn’t do enough to prevent the loss he suffered when he sent money to one of their customers as the result of a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a br... (3 pages)View decision -
Decision Reference DRN-4375068
19 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4375068 The complaint Mrs S says Revolut Ltd (“Revolut”), didn’t do enough to help when she fell victim to an ‘impersonation’ scam. She says Revolut should reimburse her for the money she lost. What happened As both parties are familiar with the circumstances of this complaint, I’ve su... (4 pages)View decision -
Decision Reference DRN-4392334
19 Oct 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4392334 The complaint Mrs M, director of E (a limited company) is unhappy Revolut Ltd won’t reimburse E for the money it lost when she fell victim to a scam. What happened Mrs M (on behalf of E) is represented in this complaint by a solicitor, for simplicity I will refer to Mrs M throu... (3 pages)View decision -
Decision Reference DRN-4235678
18 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4235678 The complaint Mr B complains that Revolut Ltd didn’t do enough to protect him from a scam. Mr B is being represented by a claims management company, but for ease of reading, I’ll refer to Mr B in my decision. What happened In 2022 Mr B saw and then clicked on an advert on socia... (4 pages)View decision -
Decision Reference DRN-4243482
18 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4243482 The complaint Miss O complains that Revolut Ltd (‘Revolut’) hasn’t refunded her after she fell victim to a scam. What happened Miss O says that she was looking for a job when she saw an advert for a customer service role and completed an application. She was contacted by someon... (3 pages)View decision -
Decision Reference DRN-3855540
18 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3855540 The complaint Ms A complains that Revolut Ltd (“Revolut”) won’t refund over £52,000 she lost as part of an investment scam. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving the reasons for my ... (2 pages)View decision
