We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2941 results
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Decision Reference DRN-5127122
11 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5127122 The complaint Mr A complains that Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them in full here. Instead, I’ll summarise what happened and... (8 pages)View decision -
Decision Reference DRN-4982502
8 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4982502 The complaint Mr N complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he fell victim to a romance scam involving cryptocurrency. He would like Revolut to refund him the money he has lost as a result. What happened Mr N was approached on... (3 pages)View decision -
Decision Reference DRN-5135920
8 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5135920 The complaint Ms M complains that Revolut Ltd won’t refund money she lost when she fell victim to an employment scam. Ms M is being represented by a claims management company in this complaint. What happened The detailed background to what happened is well known to both pa... (4 pages)View decision -
Decision Reference DRN-4952480
8 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4952480 The complaint Mr B complains that Revolut Limited (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr B is being represented by a third party. To keep things simple, I will refer to Mr B throughout my decision. What happened The background of t... (7 pages)View decision -
Decision Reference DRN-4300136
8 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4300136 The complaint Miss C complains Revolut Ltd (“Revolut”) hasn’t refunded her the money she lost when she fell victim to an impersonation scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some ... (8 pages)View decision -
Decision Reference DRN-5135275
8 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5135275 The complaint Mr S complains Revolut Ltd didn’t do enough to protect him when he fell victim to cryptocurrency investment scam. What happened Mr S has an account with Revolut which he opened in the course of this scam. He also has an account with another business – who I’ll ... (4 pages)View decision -
Decision Reference DRN-4985424
8 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4985424 The complaint Mr M complains that Revolut Ltd won’t refund money he lost when he fell victim to an investment scam. Mr M is being represented by solicitors in this complaint. What happened Mr M came across an investment firm, “C”, on the internet. His representative states... (9 pages)View decision -
Decision Reference DRN-5134863
8 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5134863 The complaint Mr H complains Revolut Ltd didn’t do enough to protect him when he fell victim to an investment scam. What happened Mr H has an account with Revolut which he opened in 2019. He says he originally opened it so he had an account that he’d be able to use when over... (3 pages)View decision -
Decision Reference DRN-5127945
8 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5127945 The complaint Mr E complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr E is being represented by a third party. To keep things simple, I will refer to Mr E throughout my decision. What happened Mr E was contacted by a... (4 pages)View decision -
Decision Reference DRN-5126213
8 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5126213 The complaint Miss B complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Miss B has previously been represented by a third party. To keep things simple, I will refer to Miss B throughout my decision. What happened The b... (3 pages)View decision
