We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2259 results
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Decision Reference DRN-3850579
13 Nov 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3850579 The complaint A company which I will refer to as ‘B’ has complained that Revolut Ltd wouldn’t reimburse the money they lost due to an authorised push payment scam. In summary, B say that Revolut failed to implement appropriate monitoring procedures to identify suspicious activ... (5 pages)View decision -
Decision Reference DRN-4166759
9 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4166759 The complaint Mr R is unhappy that Revolut Ltd has refused to pay him a “refer a friend” reward. What happened The circumstances that led to this complaint are well known to both parties, so I won’t repeat them in detail here. But, in summary: Mr R has an account with Revolut.... (2 pages)View decision -
Decision Reference DRN-4120212
9 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4120212 The complaint Miss M complains that Revolut Ltd didn’t do enough to prevent her losing money to a scam. Miss M has used a representative to bring her complaint. But, for ease of reading, I’ll mostly just refer to Miss M herself. What happened The detailed background to this com... (2 pages)View decision -
Decision Reference DRN-4423845
8 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4423845 The complaint Mr G complains that Revolut Ltd won’t refund money he lost when he fell victim to a cryptocurrency scam. Mr G is represented by solicitors in this complaint. What happened Mr G says that in May 2023, he was tricked into sending money in connection to what he thoug... (4 pages)View decision -
Decision Reference DRN-4391281
7 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4391281 The complaint Miss B has complained that Revolut Ltd blocked her account when she reported her card and phone as being stolen. What happened Miss B’s card and phone were stolen, and two payments were made on her Revolut account, totalling about £13. Miss B reported this to Revo... (2 pages)View decision -
Decision Reference DRN-4260205
7 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4260205 The complaint Mr F complains that Revolut Ltd (Revolut) rejected two credits to his account What happened Mr F’s salary was normally paid into his account on 23 rd of each month. It was £1,748. In March 2023, it hadn’t arrived by the time Mr F contacted Revolut on 24 March 2023... (3 pages)View decision -
Decision Reference DRN-4338946
6 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4338946 The complaint Mr F complains that Revolut Ltd did not process a chargeback claim for a payment he did not recognise. What happened Mr F noticed a transaction for £36 to a hotel which he says he did not authorise. The transaction occurred on 2 February 2023 and Mr F attempted to... (2 pages)View decision -
Decision Reference DRN-4131866
6 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4131866 The complaint Mr R complains that Revolut Ltd (Revolut) won’t refund the money he lost after falling victim to a scam. What happened In summary: Mr R has told us that he met an individual online – who I’ll refer to as B. Mr R had been talking to B and then lost contact, until B... (3 pages)View decision -
Decision Reference DRN-4171318
3 Nov 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4171318 The complaint Miss G is unhappy Revolut Ltd won’t refund money she lost as a result of a scam. What happened Miss G came across an advert on a popular social media platform. It suggested she could make money by trading cryptocurrency. She left her contact details and was contac... (3 pages)View decision -
Decision Reference DRN-4344598
3 Nov 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4344598 The complaint Miss B is complaining that Revolut Ltd haven’t refunded the money she lost in a scam. What happened In January 2023 Miss B was contacted by a scammer. The scammer told Miss B that he worked for Revolut, her account with Revolut and her linked bank account had been... (4 pages)View decision
