We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2941 results
-
Decision Reference DRN-4997440
7 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4997440 The complaint Miss T complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an employment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known t... (9 pages)View decision -
Decision Reference DRN-5049108
7 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5049108 The complaint Mr C complains that Revolut Ltd hasn’t refunded the money he lost when he fell victim to a scam. What happened In June 2022 Mr C came across an advert on social media for a cryptocurrency investment platform, which I’ll call “B”, he says it appeared to be endo... (3 pages)View decision -
Decision Reference DRN-5128592
6 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5128592 The complaint Mr F is unhappy that Revolut Ltd won’t reimburse money he lost to a scam. What happened On 24 October 2024, I issued my provisional decision on this complaint. I wanted to give both parties a chance to provide any more evidence and arguments before I issued my... (4 pages)View decision -
Decision Reference DRN-5046536
6 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5046536 The complaint Mr B complains that Revolut Ltd (‘Revolut’) won’t refund him after he fell victim to a scam. What happened In 2022, Mr B invested with a company online, that offered cryptocurrency trading. When Mr B tried to withdraw his investment, he was told that it had be... (5 pages)View decision -
Decision Reference DRN-5125872
5 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5125872 The complaint Mrs S, through a representative, complains that Revolut Ltd (“Revolut”) didn’t do enough to protect her when she fell victim to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them again in full here. Instea... (2 pages)View decision -
Decision Reference DRN-4926028
5 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4926028 The complaint Mr P complains that Revolut Ltd hasn’t refunded him after he fell victim to a scam. What happened I issued my provisional decision for this complaint on 16 October 2024. I’ve included a copy at the end of this final decision. In it I set out the background to t... (10 pages)View decision -
Decision Reference DRN-5119441
5 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5119441 The complaint Mr G complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened In January 2023, Mr G saw an advert online about cryptocurrency investment being promoted by a well-known television presenter. The advert directed h... (4 pages)View decision -
Decision Reference DRN-5092331
4 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5092331 The complaint Mr C complains that Revolut Ltd won’t refund several payments he says he made and lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of ... (4 pages)View decision -
Decision Reference DRN-4921936
4 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4921936 The complaint Mrs G complains that Revolut Ltd won’t refund several payments she says she made and lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions ... (4 pages)View decision -
Decision Reference DRN-4800965
4 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4800965 The complaint Mr E complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost when he fell victim to a scam. What happened Mr E says that he saw an advert for an investment with a company I’ll call J on social media. He got in touch to get some more information a... (3 pages)View decision
