We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2941 results
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Decision Reference DRN-4471364
4 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4471364 The complaint Miss K complains that Revolut Ltd won’t refund several payments she says she made and lost to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions ... (4 pages)View decision -
Decision Reference DRN-4826617
4 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4826617 The complaint Mr C complains that Revolut Ltd won’t refund two payments he says he made and lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of both ... (3 pages)View decision -
Decision Reference DRN-5111665
4 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5111665 The complaint Mrs C is unhappy that Revolut Ltd (Revolut) won’t refund the money she lost to a scam. Mrs C has used a professional representative to bring this complaint to our service and they have made submissions on her behalf. For consistency, I’ll refer to Mrs C throug... (7 pages)View decision -
Decision Reference DRN-5122273
4 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5122273 The complaint L, a small business, complains that Revolut Ltd have unreasonably declined to refund them for two transactions they say they didn’t agree to. They’d like the transactions refunded to them. What happened L holds an electronic money account with Revolut. In Dece... (8 pages)View decision -
Decision Reference DRN-4858191
4 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4858191 The complaint Mr W complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened In January 2023, Mr W saw an advert for an investment company online. He followed a link to the company’s website, filled out his details on an enqui... (4 pages)View decision -
Decision Reference DRN-4903315
1 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4903315 The complaint Mr J complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr J is being represented by a third party. To keep things simple, I will refer to Mr J throughout my decision. What happened The background of this ... (9 pages)View decision -
Decision Reference DRN-4979864
1 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4979864 The complaint Mrs G is unhappy that Revolut Ltd (“Revolut”) won’t reimburse her for money she lost as part of a third-party scam. What happened The circumstances that led to this complaint are well known to both parties, so I won’t repeat them in detail here. But briefly Mr... (5 pages)View decision -
Decision Reference DRN-4487442
1 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4487442 The complaint Mr T complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he became the victim of a scam and would like it to refund him the money he has lost as a result. What happened Mr T came across an advert while watching videos on soc... (4 pages)View decision -
Decision Reference DRN-4984384
1 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4984384 The complaint Mr L complains that Revolut Ltd won’t reimburse him after he fell victim to an investment scam. What happened The background to this scam is well known to both parties, so I won’t repeat it in detail here. But briefly, both parties accept that in around Novembe... (11 pages)View decision -
Decision Reference DRN-4993418
1 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4993418 The complaint Mr P complains that Revolut Ltd did not refund a series of transactions he lost to a scam. What happened Mr P found an advert for an investment opportunity online. He checked the website and it looked professional, there was a forum with articles and discussion... (10 pages)View decision
