We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2941 results
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Decision Reference DRN-5018616
31 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5018616 The complaint Ms G is unhappy that Revolut Ltd (Revolut) won't refund the money she lost as the result of a scam. What happened The circumstances that led to this complaint are well known to both parties, so I won’t repeat them in detail here. But briefly Ms G fell vic... (5 pages)View decision -
Decision Reference DRN-4545127
31 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4545127 The complaint Miss W complains that Revolut Ltd won’t refund the money she lost because of a scam. What’s happened? On 27 September 2023, Miss W received a text message telling her that a delivery she was expecting needed to be rescheduled. Miss W clicked the link provided ... (8 pages)View decision -
Decision Reference DRN-5116844
31 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5116844 The complaint Mr A complains that Revolut Limited (‘Revolut’) won’t refund the money he lost when he fell victim to a scam. What happened What Mr A says Mr A says that in June 2022 he saw an advert online for a celebrity endorsed cryptocurrency trading investment opportunit... (10 pages)View decision -
Decision Reference DRN-5116619
31 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5116619 The complaint Miss S complains that Revolut Ltd won’t refund the money she lost when she was the victim of a scam. What happened In July 2023, Miss S received a text message from someone who said they were a recruitment consultant and had a potential job for her. And as Mis... (4 pages)View decision -
Decision Reference DRN-4986248
30 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4986248 The complaint Miss B is unhappy Revolut Ltd (“Revolut”) won’t reimburse her for the money she lost when she fell victim to a scam. What happened The details and facts of this case are well-known to both parties, so I don’t need to repeat them at length here. In short, Miss ... (10 pages)View decision -
Decision Reference DRN-5115269
30 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5115269 The complaint X complains that Revolut Ltd hasn’t protected it from losing money sent to one of Revolut’s customers as the result of a scam. What happened On 15 October 2024 I issued my second provisional decision on this complaint. I wanted to give the parties a final chan... (5 pages)View decision -
Decision Reference DRN-4580084
30 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4580084 The complaint Ms B complains that Revolut Ltd won’t refund money she lost when she fell victim to an investment scam. Ms B is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to the parties and has bee... (4 pages)View decision -
Decision Reference DRN-5113934
30 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5113934 The complaint Miss R is unhappy that Revolut Ltd (“Revolut”) won’t refund the money she lost as part of an HMRC impersonation scam. What happened Miss R says she was contacted by someone using a spoofed number claiming to be from HMRC. She says she was then transferred to a... (9 pages)View decision -
Decision Reference DRN-4993316
30 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4993316 The complaint Mr H complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost when he fell victim to a scam. What happened Mr H says that in early May 2023 he saw an advert on social media about investing with a company I’ll call O in this decision. The advert sa... (9 pages)View decision -
Decision Reference DRN-5112454
30 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5112454 The complaint Miss B complains that Revolut Ltd won’t refund money she lost when she fell victim to a cryptocurrency investment scam. What happened Miss B says that in the autumn of 2023 someone online mentioned that they had used and made some money from an investment tradi... (14 pages)View decision
