We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2941 results
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Decision Reference DRN-5111677
29 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5111677 The complaint Ms C is unhappy that Revolut won’t refund the money she lost to a scam. Ms C has used a professional representative to bring this complaint to our service and they have made submissions on her behalf. For consistency, I’ll refer to Ms C throughout. What happe... (6 pages)View decision -
Decision Reference DRN-5093305
29 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5093305 The complaint Mr L complains Revolut Ltd registered a fraud marker at Cifas, the national fraud database. He doesn’t think it’s done so fairly. What happened A summary of what happened is below. Mr L held an account with Revolut. On 5 August 2023 it received a credit of £4... (3 pages)View decision -
Decision Reference DRN-5004015
29 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5004015 The complaint Mrs W complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known to... (4 pages)View decision -
Decision Reference DRN-5108831
29 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5108831 The complaint Mr W, through a representative, complains that Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them again in full here. Instead,... (5 pages)View decision -
Decision Reference DRN-5110969
29 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5110969 The complaint Mr E complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened In September 2021, Mr E says he was contacted unexpectedly and told about a cryptocurrency investment company. He says he’d done a little investing i... (3 pages)View decision -
Decision Reference DRN-5057002
28 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5057002 The complaint Mrs P complains Revolut Ltd didn’t do enough to protect her when she fell victim to an investment scam. What happened Mrs P has an account and a debit card with Revolut which she says she opened in the course of this scam and at the scammer’s suggestion. She ha... (3 pages)View decision -
Decision Reference DRN-5037707
28 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5037707 The complaint Mr K complains Revolut Ltd won’t reimburse £1,700 he lost when he fell victim to a scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. On 28 May 2024, while setting up an account w... (3 pages)View decision -
Decision Reference DRN-4983626
28 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4983626 The complaint Miss O complains that Revolut Ltd didn’t do enough to help her when she fell victim to a scam. Miss O considers Revolut ought to have done more to recover her funds obtained by fraudulent means. What happened The details of this complaint are well known to both... (3 pages)View decision -
Decision Reference DRN-4996721
28 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4996721 The complaint Mr F complains that Revolut Ltd did not refund a series of payments he lost to a scam. What happened Both parties are aware of the circumstances of the complaint, so I won’t repeat them again in detail here. In summary, Mr F fell victim to a task-based job scam... (8 pages)View decision -
Decision Reference DRN-5045407
25 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5045407 The complaint Mr C has complained Revolut Ltd won’t refund him for transactions he didn’t make. What happened After being out for drinks with friends, Mr C felt ill and ended up coming off the bus home and collapsing on the street. His belongings – including his phone and a ... (3 pages)View decision
