We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2386 results
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Decision Reference DRN-5598573
9 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5598573 The complaint Mrs F complains that Revolut Ltd won’t refund payments she didn’t make or otherwise authorise. What happened In November 2023, Mrs F received a call from someone purporting to be from Revolut. The caller told her transactions had been attempted on her e-money ... (4 pages)View decision -
Decision Reference DRN-5611568
9 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5611568 The complaint Mr S complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr S is being represented by a third party. To keep things simple, I will refer to Mr S throughout my decision. What happened The background of this ... (8 pages)View decision -
Decision Reference DRN-4712711
9 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4712711 The complaint Mrs S complains that Revolut Ltd has declined to reimburse a payment that was made as part of a scam. What happened The facts are well known to both parties, so I’ll summarise them briefly. In September 2023, Mrs S received a call from a scammer impersonating h... (3 pages)View decision -
Decision Reference DRN-4855868
9 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4855868 The complaint Mr C complains that Revolut Ltd has declined to reimburse a payment he says he didn’t authorise. What happened Both parties are familiar with the facts of this case and so I’ll set them out briefly. In November 2023 Mr C received a call from a scammer impersona... (3 pages)View decision -
Decision Reference DRN-5206974
9 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5206974 The complaint Mr K is unhappy that Revolut Ltd won’t reimburse money he lost to a scam. Mr K is represented by a third-party claims firm, but I will refer to Mr K here. What happened The background to this complaint is well known to both parties, so I won’t repeat everythi... (4 pages)View decision -
Decision Reference DRN-4823701
9 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4823701 The complaint Miss W complains that Revolut Ltd won’t refund payments made as part of a scam. Miss W is being represented by a claims management company. What happened The full details of this complaint are known to both parties and have been previously set out by the inve... (4 pages)View decision -
Decision Reference DRN-5611416
9 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5611416 The complaint Ms K complains that Revolut Ltd won’t refund the full amount of money she lost to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them all again here. Payment 1 18 May 2023 £5.00 Payment 2 19 June 2023 £7,50... (3 pages)View decision -
Decision Reference DRN-5182083
9 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5182083 The complaint Mrs P complains that Revolut Ltd didn’t do enough to protect her when she fell victim to an investment scam. What happened Mrs P says she fell victim to a cryptocurrency investment scam in 2024, after seeing an advert on social media. She complained to Revolut ... (2 pages)View decision -
Decision Reference DRN-5598457
9 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5598457 The complaint Mr Y complains that Revolut Ltd blocked a payment he tried to make and that it wouldn't continue the release process without him providing private financial information. What happened In December 2024 Mr Y attempted to make 2 payments on successive days to... (2 pages)View decision -
Decision Reference DRN-5023403
9 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5023403 The complaint Mrs P has complained that Revolut Ltd won’t refund money she says she lost to a scam. What happened Mrs P says she saw an advertisement for an investment opportunity on a social networking platform and it piqued her interest. Mrs P was under the impression the... (9 pages)View decision
