We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3362 results
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Decision Reference DRN-5388426
14 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5388426 The complaint Mrs A complains that Revolut Ltd (“Revolut”) won’t refund the money she lost after she fell victim to an investment scam. What happened The facts are well known to both parties, so I have outlined the key details. In summary, Mrs A and her mother were approach... (6 pages)View decision -
Decision Reference DRN-5775682
14 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5775682 The complaint Mr B is complaining that Revolut Ltd hasn’t refunded a payment he says he didn’t make. What happened On 31 January 2025 Mr B was talking to Revolut on its online chat about a transaction that had been blocked. Shortly afterwards, he received a call from someone... (3 pages)View decision -
Decision Reference DRN-5423350
14 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5423350 The complaint Mrs M complains that Revolut Ltd hasn’t reimbursed the money she’s lost to a scam. What happened Mrs M has fallen victim to a cryptocurrency investment scam. In October and November 2023, she made numerous card payments – ranging in value from £50 to £2,500 – f... (3 pages)View decision -
Decision Reference DRN-5651055
14 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5651055 The complaint Miss R has complained that Revolut Ltd won’t refund money she says she lost to a scam. What happened Miss R has said the scammers contacted her via social media on 10 December 2024, informing her of a job opportunity where she would be completing tasks involvi... (3 pages)View decision -
Decision Reference DRN-5474982
13 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5474982 The complaint Miss A complains that Revolut Ltd is holding her liable for a payment she didn’t make or otherwise authorise. What happened The detailed background to this complaint is well known to the parties. Briefly, Miss A unfortunately fell victim to an impersonation sc... (3 pages)View decision -
Decision Reference DRN-5863708
13 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5863708 The complaint Miss Z complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Miss Z is being represented by a third party. To keep things simple, I will refer to Miss Z throughout my decision. What happened The background o... (3 pages)View decision -
Decision Reference DRN-5780099
13 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5780099 The complaint Miss K complains that Revolut Ltd (‘Revolut’) won’t reimburse the funds she lost when she fell victim to a scam. What happened Miss K says that she was looking for a job after the birth of her child. She was contacted by someone offering a job opportunity that... (4 pages)View decision -
Decision Reference DRN-5766279
13 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5766279 The complaint Mr L complains that Revolut Ltd won’t refund money he says he lost when he was the victim of an investment scam. Mr L is represented by a firm I’ll refer to as ‘LP’. What happened The background to this complaint is well known to both parties and so I’ll only r... (2 pages)View decision -
Decision Reference DRN-6023205
13 Jan 2026 Revolut Ltd UpheldBanking and PaymentsDRN-6023205 The complaint Mr B complains that he was unable to log on to his account with Revolut Ltd due to a system fault, for over three months. What happened In late March 2025, Mr B complained to Revolut that he couldn't access his account via the Revolut mobile app. He was gi... (3 pages)View decision -
Decision Reference DRN-5971987
13 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5971987 The complaint Mr T complains Revolut Ltd didn’t do enough to protect him from harmful gambling. Mr T’s complaint is brought by a representative, but for ease I’ll only refer to Mr T even if submissions were made by his representative. What happened Mr T complained to Revo... (4 pages)View decision