We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2941 results
-
Decision Reference DRN-4797822
23 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4797822 The complaint Mrs A complains that Revolut Ltd won’t refund money she lost when she fell victim to a cryptocurrency investment scam. Mrs A is being represented by solicitors in this complaint. What happened Mrs A says that in June 2023, she came across an article for an in... (8 pages)View decision -
Decision Reference DRN-5096862
23 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5096862 The complaint Ms L complained because Revolut Ltd refused to refund her for transactions which she said she didn’t make. What happened At around 6am on 25 March 2024, Ms L logged into her Revolut app on her phone, to see what the current exchange rate was. She normally used... (8 pages)View decision -
Decision Reference DRN-4493548
23 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4493548 The complaint Mr M complains that Revolut Ltd won’t refund a payment he says he made and lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of both pa... (4 pages)View decision -
Decision Reference DRN-4579843
23 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4579843 The complaint Mr P complains that Revolut Ltd did not refund a series of payments he lost to a scam. What happened Mr P found an investment opportunity on social media. He looked over the website and was added to a group chat with others who were also investing under the gui... (3 pages)View decision -
Decision Reference DRN-4651303
23 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4651303 The complaint Mr S complains that Revolut Ltd (‘Revolut’) won’t reimburse the funds he lost when he fell victim to a scam. What happened Mr S says that on the evening of 25 March 2022 he clicked on a link in an email he received about a delivery. He provided information and... (10 pages)View decision -
Decision Reference DRN-4983588
23 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4983588 The complaint Miss E complains that Revolut Ltd did not refund a series of payments she lost to a scam. What happened Miss E found an investment opportunity online. She agreed to sign up, as she was told her capital would be protected under a ‘stop loss’ scheme, and began in... (6 pages)View decision -
Decision Reference DRN-4450867
23 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4450867 The complaint Mr W is unhappy that Revolut Ltd haven’t refunded money he lost as a result of a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here. In early 2023 ... (9 pages)View decision -
Decision Reference DRN-4673588
23 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4673588 The complaint Ms A complains that Revolut Ltd didn’t proceed with her chargeback. What happened On 21 December 2023, Ms A was locked out of her flat and contacted a locksmith. She was quoted a price of £75. When the locksmith arrived, she said he was intimidating and unprofe... (2 pages)View decision -
Decision Reference DRN-4923277
23 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4923277 The complaint Mr W is unhappy that Revolut Ltd haven’t refunded money he lost as a result of a scam. Mr W is being represented by a claims management company but for ease of reading I’ll only refer to Mr W in my decision. What happened The detailed background to this compl... (10 pages)View decision -
Decision Reference DRN-5039743
23 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5039743 The complaint Miss G has complained that Revolut Ltd (“Revolut”) didn’t protect her from falling victim to an employment-related cryptocurrency scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll ... (4 pages)View decision
