We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2259 results
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Decision Reference DRN-4259241
28 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4259241 The complaint Miss T complains that Revolut Ltd did not refund a series of transfers she lost to a scam. What happened Miss T believed she was talking with an experienced, professional trader who could help her learn how to invest her money. She already had an account with a cr... (3 pages)View decision -
Decision Reference DRN-4370885
27 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4370885 The complaint Miss C complains that Revolut Ltd won’t refund the money she lost after she fell victim to a scam. Miss C is being professionally represented but for ease I’ll refer to Miss C throughout. What happened In June 2022, Miss C made numerous payments totalling £4,775 ... (3 pages)View decision -
Decision Reference DRN-4289227
27 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4289227 The complaint Mr G complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by investment scam, or to help him recover the money once he’d reported the scam. What happened The detailed background to this complaint is well known to both parties. ... (3 pages)View decision -
Decision Reference DRN-4040180
26 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4040180 The complaint Mr H complains that Revolut Ltd did not refund a series of transactions he lost to a scam. What happened Mr H saw an advert on a social media platform for an investment which pledged 10x returns on investments with no loss guaranteed. Mr H chose to invest £1,000 o... (3 pages)View decision -
Decision Reference DRN-4058974
25 Sep 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4058974 The complaint Mr C complains that Revolut Ltd unfairly blocked his account. He says this caused him financial problems and he wants compensation. What happened Mr C had an account with Revolut. In July 2022, Revolut carried out a review on Mr C’s account. Whilst it completed th... (3 pages)View decision -
Decision Reference DRN-3916133
25 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3916133 The complaint Ms S complains she was the victim of a number of investment scams and that Revolut Ltd (“Revolut”) didn’t do enough to recover her money. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview ... (3 pages)View decision -
Decision Reference DRN-4110399
21 Sep 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4110399 The complaint Ms C is unhappy Revolut Ltd won’t reimburse her for the money she lost when she fell victim to a scam. What happened Ms C fell victim to a safe account scam. After her details were compromised via a phishing text, Ms C was contacted by individuals claiming to be f... (4 pages)View decision -
Decision Reference DRN-4236702
21 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4236702 The complaint Mr B complains that Revolut Ltd won’t refund money he lost when he was the victim of a scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. In May 2023 Mr B was the victim of an HMRC imp... (4 pages)View decision -
Decision Reference DRN-4014362
21 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4014362 The complaint Miss K complains that Revolut Ltd (“Revolut”) won’t refund around £6,000 she says she lost to an investment scam. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving the reasons for... (2 pages)View decision -
Decision Reference DRN-4113353
18 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4113353 The complaint Ms Z complains that Revolut Ltd won’t refund the money she lost when she fell victim to a scam. What happened The details of this complaint are well known to both parties. So rather than repeat them all again here, I’ll briefly summarise the key points. Around Aug... (2 pages)View decision
