We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2941 results
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Decision Reference DRN-4868435
23 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4868435 The complaint Mr R has complained Revolut Ltd did nothing to intervene and stop payments he made which turned out to be part of an investment scam, and then a recovery scam. What happened In 2023 Mr R became aware of investment opportunities through social media and got in t... (3 pages)View decision -
Decision Reference DRN-4555233
23 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4555233 The complaint Mr K is unhappy Revolut Ltd won’t reimburse money he lost to a scam. What happened In September 2021 Mr K fell victim to an investment scam. He was persuaded to make a small initial payment from another of his bank accounts (at a bank that I’ll call N). When he... (8 pages)View decision -
Decision Reference DRN-4499271
22 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4499271 The complaint Mr H complains that Revolut Ltd hasn’t protected him from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr H has explained that in April and May 2023 h... (3 pages)View decision -
Decision Reference DRN-4792689
22 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4792689 The complaint Mr R complains that Revolut Ltd blocked his account without providing a proper explanation. He says this caused him unnecessary trouble and upset for which he should be compensated. What happened Mr R had an account with Revolut, which he opened in 2019. Mr R... (3 pages)View decision -
Decision Reference DRN-4886784
22 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4886784 The complaint Mr D complains that Revolut Ltd won’t refund money he lost when he fell victim to an investment scam. Mr D is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to the parties and has been ... (3 pages)View decision -
Decision Reference DRN-5097253
22 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5097253 The complaint A company, which I’ll refer to as W, complains that Revolut Ltd (“Revolut”) won’t refund payments that debited its account as part of a scam. Mr P, who is the director of W, has brought this complaint on W’s behalf. What happened On 31 March 2023, Mr P receive... (7 pages)View decision -
Decision Reference DRN-4984600
22 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4984600 The complaint Mrs M, via a representative, complains that Revolut Ltd (“Revolut”) have failed to refund the money she lost as part of a fake job scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. Inst... (3 pages)View decision -
Decision Reference DRN-5097102
22 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5097102 The complaint Mrs W complains that Revolut Ltd did not refund a series of transactions she lost to a scam. What happened Mrs W fell victim to a task-based job scam, after she was contacted via a messaging platform about a remote job opportunity. She was told she had to compl... (3 pages)View decision -
Decision Reference DRN-4483900
22 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4483900 The complaint Mr O complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (10 pages)View decision -
Decision Reference DRN-5097027
22 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5097027 The complaint Miss G complains that Revolt ltd hasn’t refunded her after she fell victim to a scam. What happened I issued a provisional decision for this complaint on 27 September 2024. I’ve included a copy of it at the end of this decision, in italics. Miss G responded to ... (8 pages)View decision
