We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2941 results
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Decision Reference DRN-5041479
18 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5041479 The complaint Mr W complains Revolut Ltd didn’t do enough to protect him when he fell victim to a safe account scam. What happened Mr W has an account with Revolut and a business account with a bank who I’ll refer to as “B” throughout the rest of this decision. He’s been a c... (2 pages)View decision -
Decision Reference DRN-5087155
18 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5087155 Complaint Miss A is unhappy that Revolut Ltd didn’t refund her after she fell victim to a job scam. Background In May 2023, Miss A fell victim to a scam. She was approached by someone on a messaging app who offered her a job opportunity. She was told that her role was in sea... (3 pages)View decision -
Decision Reference DRN-5090613
18 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5090613 The complaint Mr G complains that Revolut Ltd won’t refund transactions he says he didn’t agree to. What happened Mr G held an account with Revolut. In late November 2022 €50 from his account was converted to GBP and then paid to a cryptocurrency exchange. His Revolut accou... (5 pages)View decision -
Decision Reference DRN-5089865
17 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5089865 The complaint Mr C complains that Revolut Ltd (‘Revolut’) won’t reimburse the money he lost to a scam. What happened Mr C’s complaint has been brought by a professional representative but as the account was in his name, I’ll refer to Mr C throughout my decision. What Mr C s... (12 pages)View decision -
Decision Reference DRN-4865421
17 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4865421 The complaint Mr D complains that Revolut Ltd won’t refund several payments he says he made and lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of ... (3 pages)View decision -
Decision Reference DRN-4847320
17 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4847320 The complaint Miss A complains that Revolut Ltd won’t refund money she lost when she fell victim to an investment scam in 2022. Miss A is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to both partie... (4 pages)View decision -
Decision Reference DRN-5088000
17 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5088000 The complaint Mr G complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened In August 2023, Mr G saw an advert on a social media network for a cryptocurrency investment company. He followed a link to the company’s website, fi... (5 pages)View decision -
Decision Reference DRN-4630027
17 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4630027 The complaint Mr M complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened In May 2023, Mr M was added to an instant messaging group chat about cryptocurrency investment. He was interested in earning some additional income, ... (4 pages)View decision -
Decision Reference DRN-4901970
16 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4901970 The complaint Ms B complains that Revolut Ltd (‘Revolut’) won’t refund the money she lost when she fell victim to a scam. What happened What Ms B says Ms B says she was browsing the internet when she came across an advert for a company I’ll refer to as M in my decision. M s... (6 pages)View decision -
Decision Reference DRN-4810257
15 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4810257 The complaint Mr W has complained Revolut Ltd dealt with his cash machine dispute ineffectively and then offered him compensation that was unsuitable. What happened Mr W used a cash machine on 19 March. His card was retained by the cash machine. He got onto Revolut to compla... (2 pages)View decision
