We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2259 results
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Decision Reference DRN-4314473
25 Aug 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4314473 The complaint Mr B says Revolut Ltd (“Revolut”), didn’t do enough to help when he fell victim to an investment scam and then recovery scam. He says Revolut should reimburse him for the money he lost. What happened As both parties are familiar with the circumstances of this comp... (4 pages)View decision -
Decision Reference DRN-4313125
25 Aug 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4313125 The complaint Mr A complains that Revolut Ltd didn’t apply an account block to prevent gambling transactions. What happened Mr A says he told Revolut to block any potential payments he made to a business I will call “M” on 29 March 2023. He says he made Revolut aware of his gam... (3 pages)View decision -
Decision Reference DRN-4103763
24 Aug 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4103763 The complaint Ms L complains that Revolut Ltd will not refund a payment she says she did not authorise. What happened Ms L holds a Revolut account. A feature of the account is that it provides ‘disposable virtual cards’ which can be used for one payment and then are automatical... (2 pages)View decision -
Decision Reference DRN-3974005
18 Aug 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3974005 The complaint Mr T complains that Revolut Ltd won’t refund money he lost, after he fell victim to an Authorised Push Payment (APP) scam. What happened The background to this complaint is well-known to both parties and has been laid out in detail by our Investigator, so I won’t ... (3 pages)View decision -
Decision Reference DRN-4094043
18 Aug 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4094043 The complaint Mr J complains that Revolut Ltd (Revolut) closed his account without notice. He would like an explanation as to why this was done and for it to reopen his account. What happened Mr J’s Revolut account was blocked at the end of July 2018. He got in touch with it on... (3 pages)View decision -
Decision Reference DRN-4158695
18 Aug 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4158695 The complaint Mr A complains that Revolut won’t refund money he lost, which he believes was fraudulently taken from his account, without his authority. What happened There appears to have been some differences in the version of events presented to Revolut when the fraud claim w... (3 pages)View decision -
Decision Reference DRN-4109057
16 Aug 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4109057 The complaint Mr F complains that Revolut Ltd won’t reimburse him the money he lost when he fell victim to a scam in 2021. What happened Mr F holds an account with Revolut. In December 2021, he explains he received a message through social media which didn’t look to be intended... (3 pages)View decision -
Decision Reference DRN-3947566
15 Aug 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3947566 The complaint Mr P complains that Revolut Ltd (“Revolut”) have failed to refund over £119,000 he lost to an investment scam. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving the reasons for my... (2 pages)View decision -
Decision Reference DRN-4282313
10 Aug 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4282313 The complaint Mrs G complains that Revolut Ltd (“Revolut”) didn’t do enough to protect her when she fell victim to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts are not in dispute, so I’ll focus ... (2 pages)View decision -
Decision Reference DRN-4249382
10 Aug 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4249382 The complaint Mr P complains about the way Revolut Ltd handled his claim for reward payments under its Refer a Friend scheme. What happened In April 2023 Revolut started a new Refer a Friend campaign, which offered a reward of £70 for each person referred. Mr P decided to refer... (2 pages)View decision
