We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2941 results
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Decision Reference DRN-5083075
15 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5083075 The complaint Ms B is complaining that Revolut Ltd won’t reimburse her with the money she lost to a scam. The complaint is brought on Ms B’s behalf by a professional representative. What happened In 2019 Ms B fell victim to a cryptocurrency investment scam. In July 2022 Ms... (9 pages)View decision -
Decision Reference DRN-5079490
14 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5079490 The complaint Mr P is unhappy Revolut Ltd declined to reimburse him for the money he lost when he fell victim to a scam. What happened Mr P is represented in this complaint by a claims management company, for simplicity I will refer to Mr P throughout this decision, even wh... (7 pages)View decision -
Decision Reference DRN-5036622
14 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5036622 The complaint Mr C complains Revolut Ltd (Revolut) refused to allow him to close his bank account unless he provided it with a form facial recognition as identification. What happened Mr C says he holds a bank account with Revolut which he hasn’t accessed for over two years.... (2 pages)View decision -
Decision Reference DRN-5025220
14 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5025220 The complaint Mrs V complains Revolut Ltd didn’t do enough to protect her when she fell victim to a job scam. What happened Mrs V has an account with Revolut which she opened in the course of this scam. She has accounts with three other businesses too, who I’ll refer to as “... (3 pages)View decision -
Decision Reference DRN-5036208
14 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5036208 The complaint Mr L complains Revolut Ltd (Revolut) following a system error, failed to reinstate his direct debit. What happened Mr L says he received a notification from Revolut to say that due to a system error it had cancelled certain direct debits, but it also said it wo... (2 pages)View decision -
Decision Reference DRN-5078831
12 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5078831 The complaint Miss K complains Revolut Ltd didn’t do enough to protect her when she fell victim to a safe account scam. What happened Miss K has an account with Revolut that she opened on 30 June 2023. She also has an account with a business who I’ll refer to as “S” througho... (4 pages)View decision -
Decision Reference DRN-5078822
12 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5078822 The complaint Mrs M complains Revolut Ltd didn’t do enough to protect her when she fell victim to an impersonation scam. What happened Mrs M has an account with Revolut that she opened in late 2022. She says she uses her account to pay her salary into, which she then transfe... (2 pages)View decision -
Decision Reference DRN-5054345
11 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5054345 The complaint and background Miss T complains Revolut Ltd won’t reimburse over £3,032.50 that she lost when she fell victim to an investment scam. Our investigator didn’t uphold the complaint. She couldn’t be satisfied that the payment Miss T disputed was made as the result... (2 pages)View decision -
Decision Reference DRN-4719956
11 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4719956 The complaint Mr C is complaining that Revolut Ltd won’t refund a payment he made as part of an Authorised Push Payment (APP) scam. The complaint is brought on his behalf by a professional representative. What happened The circumstances of the scam are well known to both pa... (4 pages)View decision -
Decision Reference DRN-4907948
11 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4907948 The complaint Mrs A complains that Revolut Ltd hasn’t refunded her after she fell victim to a scam. What happened The background to this complaint is well-known to all parties, and so I’ll only provide a brief summary of events here. Mrs A received a text which appeared t... (7 pages)View decision
