We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2941 results
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Decision Reference DRN-5044393
11 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5044393 The complaint Mr B via a representative complains that Revolut Ltd (“Revolut”) won’t refund the money he lost to a fake job scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief, Mr B fell victim t... (3 pages)View decision -
Decision Reference DRN-5039724
11 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5039724 The complaint Mr E complains about the actions of Revolut Ltd when he lost money to a scam. Mr E is being represented by a claims management company but for ease of reading I’ll only refer to Mr E. What happened The detailed background to this complaint is well known to bo... (3 pages)View decision -
Decision Reference DRN-5003594
10 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5003594 The complaint A company, which I’ll refer to as T, complains that Revolut Ltd has declined to refund payments made as part of a scam. What happened The facts are well known to the parties here, so I’ll summarise them briefly. Mrs K, the director of T, says she was contacted ... (3 pages)View decision -
Decision Reference DRN-4842983
10 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4842983 The complaint Mr K complains that Revolut Ltd did not refund the money he lost to a scam. What happened Mr K found an investment opportunity on social media. He signed up after seeing the company was registered on Companies House and began investing. He made the following tr... (2 pages)View decision -
Decision Reference DRN-5039409
10 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5039409 The complaint Mr A complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened In November 2023, Mr A received a text message from someone who said they were from a data company with details of a potential job. And as Mr A had b... (4 pages)View decision -
Decision Reference DRN-5039282
9 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5039282 The complaint Mr S and Miss S are unhappy that Revolut ltd decided not to refund them after they were the victims of a scam. What happened On 13 August 2024 , I issued a provisional decision upholding Mr S’s complaint. That decision forms part of the reasoning of this decis... (14 pages)View decision -
Decision Reference DRN-5015745
9 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5015745 The complaint Mr S complains that Revolut Ltd won’t reimburse him after he fell victim to an investment scam. Mr S is professionally represented in bringing his complaint to our service, but for ease of reading I’ll refer to all submissions as being made by Mr S directly. Wh... (10 pages)View decision -
Decision Reference DRN-4635881
9 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4635881 The complaint Miss C is unhappy with the service Revolut Ltd has provided after she was a victim of an authorised push payment (APP) scam. What happened As the circumstances of the complaint are well known to both parties, I won’t detail them again here. Rather, I’ll focus o... (3 pages)View decision -
Decision Reference DRN-4975157
9 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4975157 The complaint Mrs B complains that Revolut Ltd (‘Revolut’) won’t refund the money she lost as a result of an investment scam. She’s being represented by solicitors. To keep things simple, I’ll refer to Mrs B throughout this decision. What happened The background to this co... (3 pages)View decision -
Decision Reference DRN-4538329
9 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4538329 The complaint Mrs R complains that Revolut Ltd did not refund a series of payments she lost to a scam. What happened Both parties are aware of the circumstances of the complaint, so I won’t repeat them again in detail here. In summary, Mrs R was the victim of a task-based jo... (6 pages)View decision
