We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2259 results
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Decision Reference DRN-4079348
14 Jul 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4079348 The complaint A company, which I’ll refer to as C, complains Revolut Ltd won’t refund a payment it didn’t make. Mr C, who is a director of C, brings the complaint on C’s behalf. What happened The details of this complaint are well known to both parties, so I won’t repeat them a... (2 pages)View decision -
Decision Reference DRN-3983076
14 Jul 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3983076 The complaint Miss A complains that Revolut Ltd won’t refund the money she lost when she was the victim of a scam. What happened In September 2022, Miss A received a phone call from someone who said they worked for a well-known online marketplace and asked her if she had tried ... (3 pages)View decision -
Decision Reference DRN-4151568
13 Jul 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4151568 The complaint Mr M is unhappy that Revolut Ltd won’t refund payments it didn’t make. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’ll focus on giving the reasons for my decision. What I’ve decided – and... (3 pages)View decision -
Decision Reference DRN-4239085
12 Jul 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4239085 The complaint Mr C complains that Revolut Ltd won’t refund the money he lost when he fell victim to a cryptocurrency scam. Mr C is bringing this complaint using representatives. To make my decision easier to read, I will refer only to Mr C. I do this even where it was his solic... (5 pages)View decision -
Decision Reference DRN-4185185
11 Jul 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4185185 The complaint M complains that Revolut Ltd (Revolut) undertook new checks and froze its account. What happened M opened its account with Revolut in 2019. On 16 March 2023, Revolut contacted M - and wanted to carry out new ID checks on its director. M’s director didn’t have the ... (3 pages)View decision -
Decision Reference DRN-4069302
10 Jul 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4069302 The complaint Miss W complains that Revolut Ltd blocked her account twice leaving her unable to pay for food while on holiday. Miss W wants Revolut to compensate her for the additional charges she incurred together with her wasted time. What happened Miss W says her Revolut car... (2 pages)View decision -
Decision Reference DRN-3999844
6 Jul 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3999844 The complaint Mr N complains that Revolut Ltd won’t refund money he lost when he fell victim to a bank impersonation scam. What happened Mr N fell victim to a bank impersonation scam in March 2022. He received a call from someone purporting to be from bank “B”, who he also has ... (4 pages)View decision -
Decision Reference DRN-3915690
6 Jul 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3915690 The complaint Miss L complains that Revolut Ltd (Revolut) wouldn’t refund a payment made when she was scammed. What happened What Miss L says: Miss L told us she received a text message on 23 July 2022. It said her third-party payment service had been suspended and asked her to... (3 pages)View decision -
Decision Reference DRN-3920114
6 Jul 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3920114 The complaint Mr A complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr A is being represented by a third party. To keep thigs simple I will refer to Mr A throughout my decision. What happened The background of this compl... (3 pages)View decision -
Decision Reference DRN-3980093
6 Jul 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3980093 The complaint Mr A is complaining on behalf of M, a limited company he’s the director of. The complaint is that M hasn’t been refunded by Revolut Ltd after money was lost to a scam. Although M is the complainant, it is Mr A that had all the dealings with the scammer and Revolut... (5 pages)View decision
