We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2386 results
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Decision Reference DRN-5609924
9 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5609924 The complaint Mr B complains Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam. What happened Mr B said he received a message via social media from someone who I’ll refer to as the scammer. Mr B said the scammer brought up investing in cr... (4 pages)View decision -
Decision Reference DRN-5332273
9 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5332273 The complaint Mr J complains that Revolut Ltd did not refund the money he lost to a scam. What happened Mr J was browsing on social media and came across an investment opportunity with a company I’ll refer to as ‘X’. He clicked onto the website which appeared to be professio... (4 pages)View decision -
Decision Reference DRN-5333438
9 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5333438 The complaint Mr F complains Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam. What happened Mr F told us he read an article supposedly by a well-known financial expert regarding cryptocurrency investments and clicked a link within the a... (3 pages)View decision -
Decision Reference DRN-4997501
9 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4997501 The complaint Mr L is unhappy Revolut Ltd didn’t refund payments he made as part of a scam. Mr L brings his complaint via professional representatives, but for simplicity I’ve referred to the actions of Mr L throughout this decision. What happened In September 2023 Mr L came... (11 pages)View decision -
Decision Reference DRN-5609530
9 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5609530 The complaint Mr J complains that Revolut Ltd won’t reimburse him after he fell victim to a job scam. Mr J is professionally represented in bringing his complaint, but for ease of reading, I’ll refer to all submissions as being made by Mr J directly. What happened On 19 May ... (11 pages)View decision -
Decision Reference DRN-5370005
4 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5370005 The complaint Mrs F is complaining that Revolut Ltd aren’t refunding the payments she made when she fell victim to a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat everything here. Mrs F met someone on a dating app in J... (3 pages)View decision -
Decision Reference DRN-5253693
4 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5253693 The complaint Mr A complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost to a job scam. What happened The events leading up to this complaint are known to both parties. I won’t repeat all the details here. In summary, Mr A says that in January 2024 he was c... (4 pages)View decision -
Decision Reference DRN-5601660
4 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5601660 The complaint Mr C complains that Revolut Ltd won’t refund transactions he didn’t make or otherwise authorise. Mr C is being represented by solicitors in this complaint. What happened Mr C received a message on his mobile purportedly from Amazon notifying him of the annual... (5 pages)View decision -
Decision Reference DRN-5227123
4 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5227123 The complaint Mr M complains that Revolut Ltd didn’t do enough to prevent him losing money to a scam. Mr M has used a representative to bring his complaint. But, for ease of reading, I’ll mostly just refer to Mr M where I also mean his representative. What happened The det... (4 pages)View decision -
Decision Reference DRN-5395049
4 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5395049 THE COMPLAINT Mr O holds/held an account with Revolut Ltd. Mr O’s complaint is about Revolut’s refusal to reimburse him money he says he lost due to a scam. Mr O is represented by Refundee in this matter. However, where appropriate, I will refer to Mr O solely in this deci... (7 pages)View decision
