We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2136 results
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Decision Reference DRN-5248395
17 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5248395 The complaint Mr B complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr B is being represented by a third party. To keep things simple, I will refer to Mr B throughout my decision. What happened The background of this ... (3 pages)View decision -
Decision Reference DRN-5140947
17 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5140947 The complaint Mrs D complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Mrs D is being represented by a third party. To keep things simple, I will refer to Mrs D throughout my decision. What happened The background of t... (4 pages)View decision -
Decision Reference DRN-5239140
16 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5239140 The complaint Miss P complains that Revolut Ltd won’t refund several payments she says she made and lost to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. In summary Miss P’s ex-colleague, who I sha... (9 pages)View decision -
Decision Reference DRN-4927994
16 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4927994 The complaint Mrs A complains that Revolut Ltd (‘Revolut’) hasn’t refunded the money she lost after she fell victim to a scam. What happened The circumstances of the complaint are well known to both parties, so I don’t intend to set these out in detail here. However, I’ll pr... (4 pages)View decision -
Decision Reference DRN-5490375
16 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5490375 The complaint Mr R complains that Revolut Ltd won’t refund money he lost to a scam. Mr R is represented by a firm I’ll call C, and for ease I’ve referred to comments made by C as though made by Mr R. What happened The details of this complaint are well known to both parties,... (10 pages)View decision -
Decision Reference DRN-4999883
16 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4999883 The complaint Mr R complains that Revolut Ltd won’t refund the full amount of money he lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of both parti... (3 pages)View decision -
Decision Reference DRN-5489537
16 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5489537 The complaint Mr G complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an advance fee scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to ... (6 pages)View decision -
Decision Reference DRN-5015205
16 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5015205 The complaint Mr G complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he was the victim of a scam and would like it to refund him the money he has lost as a result. What happened Mr G came across an advert for a company offering investme... (3 pages)View decision -
Decision Reference DRN-4990202
16 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4990202 The complaint Ms K complains that Revolut Limited (‘Revolut’) won’t refund the money she lost when she fell victim to a job scam. What happened Ms K says that she was contacted on a text messaging platform about a job opportunity. She began to receive messages from someone I... (4 pages)View decision -
Decision Reference DRN-5137493
16 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5137493 The complaint Mr M complains that Revolut Ltd won’t refund money he lost when he was a victim of an investment scam. Mr M is represented by a firm I’ll refer to as ‘R’. What happened The background to this complaint is well known to both parties and so I’ll only refer to som... (9 pages)View decision
