We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2293 results
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Decision Reference DRN-3918718
20 Jul 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3918718 The complaint Miss J complains that Revolut Ltd won’t refund money she lost after falling victim to a scam. What happened In September 2022, Miss J got a text message which said she was eligible for an energy bill discount and provided a link for her to claim the money. Miss J ... (4 pages)View decision -
Decision Reference DRN-4165884
19 Jul 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4165884 The complaint Mr S complains that Revolut Ltd hasn’t refunded him after he fell victim to a cryptocurrency investment scam. What happened Mr S was contacted by someone purporting to be from an investment firm specialising in cryptocurrency. Mr S had already engaged in some trad... (3 pages)View decision -
Decision Reference DRN-4199111
18 Jul 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4199111 The complaint N, a limited company, complains that Revolut Ltd won’t refund payments it disputes making from its account. What happened N is represented by its director. He says that payments of over £9,700 made on 26 January 2023 weren’t authorised. He is unhappy that Revolut ... (3 pages)View decision -
Decision Reference DRN-4009803
18 Jul 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4009803 The complaint A company which I will refer to as ‘D’ complains that Revolut Ltd didn’t do enough to held D when they fell victim to an Authorised Push Payment scam. What happened The background to the complaint is known to both parties and so I won’t repeat it at length here. B... (4 pages)View decision -
Decision Reference DRN-4079348
14 Jul 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4079348 The complaint A company, which I’ll refer to as C, complains Revolut Ltd won’t refund a payment it didn’t make. Mr C, who is a director of C, brings the complaint on C’s behalf. What happened The details of this complaint are well known to both parties, so I won’t repeat them a... (2 pages)View decision -
Decision Reference DRN-3983076
14 Jul 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3983076 The complaint Miss A complains that Revolut Ltd won’t refund the money she lost when she was the victim of a scam. What happened In September 2022, Miss A received a phone call from someone who said they worked for a well-known online marketplace and asked her if she had tried ... (3 pages)View decision -
Decision Reference DRN-4151568
13 Jul 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4151568 The complaint Mr M is unhappy that Revolut Ltd won’t refund payments it didn’t make. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’ll focus on giving the reasons for my decision. What I’ve decided – and... (3 pages)View decision -
Decision Reference DRN-4239085
12 Jul 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4239085 The complaint Mr C complains that Revolut Ltd won’t refund the money he lost when he fell victim to a cryptocurrency scam. Mr C is bringing this complaint using representatives. To make my decision easier to read, I will refer only to Mr C. I do this even where it was his solic... (5 pages)View decision -
Decision Reference DRN-4185185
11 Jul 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4185185 The complaint M complains that Revolut Ltd (Revolut) undertook new checks and froze its account. What happened M opened its account with Revolut in 2019. On 16 March 2023, Revolut contacted M - and wanted to carry out new ID checks on its director. M’s director didn’t have the ... (3 pages)View decision -
Decision Reference DRN-4069302
10 Jul 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4069302 The complaint Miss W complains that Revolut Ltd blocked her account twice leaving her unable to pay for food while on holiday. Miss W wants Revolut to compensate her for the additional charges she incurred together with her wasted time. What happened Miss W says her Revolut car... (2 pages)View decision
