We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2592 results
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Decision Reference DRN-4374507
22 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4374507 The complaint Mr W complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr W has previously been represented by a third party. To keep things simple, I will refer to Mr W throughout my decision. What happened The background ... (4 pages)View decision -
Decision Reference DRN-4701355
22 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4701355 The complaint Ms C complains that Revolut Ltd hasn’t protected her from losing money she paid to one of Revolut’s customers as a result of fraud. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, M... (2 pages)View decision -
Decision Reference DRN-4701429
22 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4701429 The complaint Ms C complains that Revolut Ltd hasn’t protected her from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Ms C has explained that in March 2023 she made thre... (5 pages)View decision -
Decision Reference DRN-4687121
21 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4687121 The complaint Mr C complains that Revolut Ltd didn’t do enough to prevent him being the victim of an investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. Mr C was contacted by an investment company... (3 pages)View decision -
Decision Reference DRN-4532573
20 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4532573 The complaint Mr K complains that Revolut Ltd (“Revolut”) have failed to refund the money he lost as part of an investment scam. Mr K has a representative but for ease of reading I will mainly just refer to Mr K. What happened The details of this complaint are well known to bot... (3 pages)View decision -
Decision Reference DRN-4492572
20 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4492572 The complaint Miss N complains that Revolut Ltd won’t refund money she lost to a scam. What happened Miss N fell victim to a cryptocurrency investment scam. She came across a firm, which I’ll refer to as ‘MT’, via an advert on social media. As part of the scam, Miss N was persu... (3 pages)View decision -
Decision Reference DRN-4694870
20 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4694870 The complaint Mr O complains that Revolut Ltd blocked his debit card whilst he was abroad. What happened Mr O was abroad when his Revolut debit card was blocked. He complained to Revolut saying he couldn’t unblock his debit card and Revolut didn’t assist him within a reasonable... (2 pages)View decision -
Decision Reference DRN-4498038
20 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4498038 The complaint Mrs G complains through a representative that Revolut Ltd (“Revolut”) has failed to refund over £20,000 she lost to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus o... (2 pages)View decision -
Decision Reference DRN-4478363
20 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4478363 The complaint Mr N complains Revolut Ltd didn’t do enough to protect him when he fell victim to a scam and won’t refund the £2,490 he lost as a result. What happened Mr N fell victim to a task-based employment scam in July 2023. He was contacted by someone purporting to be from... (4 pages)View decision -
Decision Reference DRN-4470526
19 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4470526 The complaint Mr W complains that Revolut Ltd (“Revolut”) won’t refund around £200,000 he lost to an investment scam beginning in December 2022. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief summary... (3 pages)View decision
