We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2592 results
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Decision Reference DRN-4400254
19 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4400254 The complaint Mr M complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he became the victim of a scam and would like Revolut to refund him the money he has lost. What happened Mr M was seeking employment and was contacted by an individual who ... (3 pages)View decision -
Decision Reference DRN-4151902
19 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4151902 The complaint Mr B complains that Revolut Ltd (“Revolut”) won’t refund over £71,000 he lost to an investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief, Mr B saw an advert for an investment... (3 pages)View decision -
Decision Reference DRN-4397917
19 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4397917 The complaint Mr F complains that Revolut Ltd (“Revolut”) won’t refund around £44,000 he lost to a cryptocurrency investment scam. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving the reasons ... (2 pages)View decision -
Decision Reference DRN-4682217
18 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4682217 The complaint Mrs F complains that Revolut Ltd has declined to refund payments that she says she didn’t make or allow anyone else to make. What happened Mrs F says that she opened a Revolut account in September 2022 with the intention of using it as a savings account. Several p... (5 pages)View decision -
Decision Reference DRN-4460917
18 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4460917 The complaint Miss J is unhappy that Revolut Ltd won’t refund money she lost as part of a scam. What happened The details of this complaint are well known to both parties. So I won’t repeat them all here. The facts aren’t in dispute, so I’ll focus on giving the reasons for my d... (1 page)View decision -
Decision Reference DRN-4102209
18 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4102209 The complaint Mrs C complains that Revolut Ltd (“Revolut”) has failed to refund over £130,000 she lost to an investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving the... (2 pages)View decision -
Decision Reference DRN-4313965
15 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4313965 The complaint Mr H complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr H is being represented by a third party. To keep things simple, I will refer to Mr H throughout my decision. What happened The background of this com... (3 pages)View decision -
Decision Reference DRN-4196640
15 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4196640 The complaint Mr H complains that Revolut Ltd (“Revolut”) have failed to refund the money he lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. Instead, I will focus on givi... (3 pages)View decision -
Decision Reference DRN-4592887
15 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4592887 The complaint Miss H complains about the actions of Revolut Ltd when she lost money to a scam. Miss H is being represented by a claims management company but for ease of reading I’ll only refer to Miss H in the decision. What happened The detailed background to this complaint i... (3 pages)View decision -
Decision Reference DRN-4513932
14 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4513932 The complaint M a limited company complains that Revolut Ltd blocked and returned a payment that was paid into its account causing financial losses and inconvenience. M’s complaint has been brought to our service by its direct, Mr U. What happened On 14 June 2023, M opened an ... (3 pages)View decision
