We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2592 results
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Decision Reference DRN-4358161
14 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4358161 The complaint Mr N complains that Revolut Ltd (“Revolut”) have failed to refund the money he lost as part of an investment scam. Mr N has a representative but for ease of reading I will mainly just refer to Mr N. What happened The details of this complaint are well known to bot... (3 pages)View decision -
Decision Reference DRN-4446450
13 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4446450 The complaint Mr R complains that Revolut Ltd did not refund a series of transactions he lost to a scam. What happened Mr R searched online for someone who could help him invest in cryptocurrency. He found a company I’ll call X and made an initial deposit from his Revolut accou... (3 pages)View decision -
Decision Reference DRN-4368985
12 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4368985 The complaint Mrs M complains that Revolut Ltd (“Revolut”) won’t refund over £80,000 she lost to a cryptocurrency investment scam. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving the reasons ... (2 pages)View decision -
Decision Reference DRN-4257292
12 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4257292 The complaint Mr C has complained that Revolut Ltd (‘Revolut’) blocked his account for around four days and eventually closed it. He said he was stranded at a station and couldn’t get home while the account was blocked. What happened Mr C was at a train station on his way home ... (3 pages)View decision -
Decision Reference DRN-4675862
11 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4675862 The complaint Ms B complains that Revolut Ltd won’t refund a card payment of £298 she says she lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of both ... (4 pages)View decision -
Decision Reference DRN-4443342
11 Mar 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4443342 The complaint Mr C is unhappy that Revolut Ltd won’t refund payments he didn’t make. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’ll focus on giving the reasons for my decision. What I’ve decided – and... (3 pages)View decision -
Decision Reference DRN-4328217
11 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4328217 The complaint Ms G complains that Revolut Ltd (“Revolut”) won’t refund over £30,000 she lost to a cryptocurrency recovery scam in March 2023. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving t... (2 pages)View decision -
Decision Reference DRN-4618940
8 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4618940 The complaint Mr F complains that Revolut Ltd has failed to refund €3,928.05 he says he lost to a scam. What happened The background to this complaint is well known to both parties, and so I’ll only refer to some key events here. Mr F opened an account with Revolut in December ... (3 pages)View decision -
Decision Reference DRN-4240203
8 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4240203 The complaint Mr F complains that Revolut Ltd (“Revolut”) won’t refund over £250,000 he lost to an investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief, Mr F saw an advert for an investmen... (3 pages)View decision -
Decision Reference DRN-4256482
8 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4256482 The complaint Ms W complains that Revolut Ltd (“Revolut”) has failed to refund over £25,000 she lost to an investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving the r... (2 pages)View decision
