We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2592 results
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Decision Reference DRN-4311947
7 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4311947 The complaint Ms K complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Ms K is being represented by a third party. To keep things simple, I will refer to Ms K throughout my decision. What happened The background of this co... (4 pages)View decision -
Decision Reference DRN-4655826
7 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4655826 The complaint Mr K complains that Revolut Ltd won’t refund the money he lost when he fell victim to a scam. What happened Mr K was looking for investment opportunities when he saw a social media advert for an investment company, X. After looking into them, he thought they seeme... (4 pages)View decision -
Decision Reference DRN-4668816
7 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4668816 The complaint Miss K complains about Revolut Ltd’s failure to refund her in respect of a dispute. What happened The background facts of the case are well known to the parties – so I won’t repeat these in detail here. It reflects my informal remit. Miss K used her Revolut debit ... (4 pages)View decision -
Decision Reference DRN-4602658
6 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4602658 The complaint Ms M complains that Revolut Ltd hasn’t protected her from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Ms M has explained that in November 2022 she made t... (3 pages)View decision -
Decision Reference DRN-4665380
6 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4665380 The complaint Ms M complains that Revolut Ltd hasn’t protected her from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Ms M has explained that in November and December 20... (4 pages)View decision -
Decision Reference DRN-4303497
6 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4303497 The complaint Mr S complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he became the victim of a scam and would like Revolut to refund him the money he has lost as a result. What happened In May 2022, Mr S received a message via Telegram from ... (3 pages)View decision -
Decision Reference DRN-4663020
6 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4663020 The complaint Mr C complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr C is being represented by a third party. To keep things simple, I will refer to Mr C throughout my decision. What happened The background of this com... (3 pages)View decision -
Decision Reference DRN-4266370
5 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4266370 The complaint Mr W complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr W is being represented by a third party. To keep things simple, I will refer to Mr W throughout my decision. What happened The background of this com... (3 pages)View decision -
Decision Reference DRN-4300138
5 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4300138 The complaint Mr R complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr R is being represented by a third party. To keep things simple, I will refer to Mr R throughout my decision. What happened The background of this com... (3 pages)View decision -
Decision Reference DRN-4652766
4 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4652766 The complaint Ms T complains that Revolut Ltd closed her account and returned money paid into her account back to source. She would like the funds returned and compensation for the impact. What happened Ms T had an account with Revolut. Ms T says she used the account to receiv... (4 pages)View decision
