We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2592 results
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Decision Reference DRN-4531642
4 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4531642 The complaint Miss K complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by two investment scams, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known to ... (6 pages)View decision -
Decision Reference DRN-4658141
2 Mar 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4658141 The complaint Mr P complains that Revolut Ltd blocked and closed his current account. He’d like compensation for the impact. What happened Mr P had an account with Revolut. On 24 December 2022 Revolut blocked Mr P’s access to his account. On 10 January 2023 Revolut notified Mr ... (4 pages)View decision -
Decision Reference DRN-4438421
1 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4438421 The complaint Mr A complains that Revolut Ltd won’t refund money he lost, after he fell victim to an Authorised Push Payment (APP) scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it all here. But briefly, I understand it to ... (2 pages)View decision -
Decision Reference DRN-4356463
1 Mar 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4356463 The complaint Mr L complains that Revolut Ltd did not refund a series of disputed transactions. What happened Mr L was sick at home when he received a call from Revolut’s phone number. The individual had his personal details such as his name, address and account details. They r... (3 pages)View decision -
Decision Reference DRN-4433841
28 Feb 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4433841 The complaint Mr W complains that Revolut Ltd (Revolut) won’t refund the money he lost as a result of an investment scam. He’s being supported by a representative. To keep things simple, I’ll refer to Mr W throughout this decision. What happened The background to this complaint... (3 pages)View decision -
Decision Reference DRN-4317912
28 Feb 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4317912 The complaint Mr V complains that Revolut Ltd (“Revolut”) won’t refund around £20,000 that he lost to a fake job scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief, Mr V fell victim to a fake job s... (3 pages)View decision -
Decision Reference DRN-4362809
27 Feb 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4362809 The complaint Ms H complains that Revolut Ltd (“Revolut”) won’t refund over £150,000 she lost to an investment scam beginning in May 2022. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief summary, Ms H... (3 pages)View decision -
Decision Reference DRN-4378832
26 Feb 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4378832 The complaint Mr S complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to both ... (4 pages)View decision -
Decision Reference DRN-4620488
26 Feb 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4620488 The complaint Mrs T has complained that Revolut Ltd won’t refund transactions she says she didn’t make or otherwise authorise. What happened In summer 2023, Mrs T’s Revolut app was used to send around £15,000 to someone via a number of bank transfers. One of the payments was bl... (3 pages)View decision -
Decision Reference DRN-4291007
26 Feb 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4291007 The complaint Ms B complains that Revolut Ltd (“Revolut”) won’t refund over £83,000 she lost to an investment scam beginning in August 2022. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving th... (2 pages)View decision
