We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2592 results
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Decision Reference DRN-4457717
16 Feb 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4457717 The complaint Mr P complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to both ... (6 pages)View decision -
Decision Reference DRN-4215575
16 Feb 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4215575 The complaint Mr P complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr P is being represented by a third party. To keep things simple, I will refer to Mr P throughout my decision. What happened The background of this com... (2 pages)View decision -
Decision Reference DRN-4109369
15 Feb 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4109369 The complaint Mr M complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to both ... (5 pages)View decision -
Decision Reference DRN-4337388
14 Feb 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4337388 The complaint Ms A complains that Revolut Ltd closed her account and returned her funds to source. She would like the funds returned and compensation for the impact. What happened Ms A had an account with Revolut. Ms A says she used the account to receive payments from selling ... (4 pages)View decision -
Decision Reference DRN-4542923
13 Feb 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4542923 The complaint Mr A complains that Bank of Scotland plc trading as Revolut Ltd (“Revolut”) won’t refund the money he lost to a fake job scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief, Mr A fell ... (2 pages)View decision -
Decision Reference DRN-4420429
12 Feb 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4420429 The complaint Mr R complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr R is being represented by a third party. To keep things simple, I will refer to Mr R throughout my decision. What happened The background of this com... (3 pages)View decision -
Decision Reference DRN-4372724
9 Feb 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4372724 The complaint Mr R complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he became the victim of a scam and would like Revolut to refund him the money he has lost. What happened Mr R says he was recommended a Revolut account by friends in Septem... (4 pages)View decision -
Decision Reference DRN-4416205
9 Feb 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4416205 The complaint Mr W complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr W was initially being represented by a third party but is now representing himself. To keep things simple, I will refer to Mr W throughout my decisio... (3 pages)View decision -
Decision Reference DRN-4511657
9 Feb 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4511657 The complaint Mrs F complains that Revolut Ltd did not refund a series of payments she lost as part of a scam. What happened Mrs F was looking for some part time work while recovering from an illness. She located a task-based job where she had to complete five tasks and would e... (3 pages)View decision -
Decision Reference DRN-4353948
9 Feb 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4353948 The complaint Ms M is unhappy that Revolut Ltd didn’t intervene in payments she made, after falling victim to a job scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief summary, Ms M was looking for ... (3 pages)View decision
