We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3362 results
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Decision Reference DRN-5574513
12 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5574513 The complaint Ms B has complained that Revolut Ltd won’t refund her the money she lost to a scam. What happened Ms B fell victim to an employment scam in early 2025 which resulted in her losing over £2,500. Upon realising she’d fallen victim to a scam she contacted Revolut a... (2 pages)View decision -
Decision Reference DRN-6141687
12 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6141687 The complaint Mr P complains that Revolut Ltd won’t refund the full amount of money he says he lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of bo... (3 pages)View decision -
Decision Reference DRN-6058017
12 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6058017 The complaint Miss C complains Revolut Ltd recorded a marker against her on a national fraud database. She doesn’t think it’s treated her fairly. What happened Below is a summary of what happened. Miss C received £300 into her Revolut account through a bank transfer in Decem... (3 pages)View decision -
Decision Reference DRN-6090402
12 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6090402 The complaint and background Mr A complains that Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to scam, requiring him to complete ‘engagement tasks’. This resulted in the loss of over £5,000. Our investigator considered the complaint. She conclu... (2 pages)View decision -
Decision Reference DRN-6130062
12 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6130062 The complaint Mr A complains that Revolut Ltd won’t refund money he lost when he was a victim of a scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. Mr A fell victim to an investment scam in Apr... (4 pages)View decision -
Decision Reference DRN-5738923
11 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5738923 The complaint Mr M is unhappy that Revolut Ltd won’t refund transactions that he made as part of a scam. What happened In 2024 Mr M encountered someone on social media he had mutual connections with. He saw posts about making quick profits through a cryptocurrency investment... (4 pages)View decision -
Decision Reference DRN-6136555
11 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6136555 The complaint Mr C says Revolut Ltd unfairly closed his account. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here. Mr C opened his Revolut account in June 2024. On 1... (3 pages)View decision -
Decision Reference DRN-5507674
11 Feb 2026 Revolut Ltd UpheldBanking and PaymentsDRN-5507674 The complaint Miss F complains that Revolut Ltd won’t reimburse funds she lost to fraud. What happened As the circumstances of this complaint are well-known to both parties, I have summarised them briefly below. On 18 February 2025, Miss F received a call on her mobile telep... (4 pages)View decision -
Decision Reference DRN-5946594
11 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5946594 The complaint Mr S, via a representative, has complained that Revolut Ltd (UK) Plc (“Revolut”) failed to refund the money he lost as part of a scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. Instea... (3 pages)View decision -
Decision Reference DRN-5910083
11 Feb 2026 Revolut Ltd UpheldBanking and PaymentsDRN-5910083 The complaint G is a company, which is represented in bringing this complaint by its director, whom I’ll refer to as “Mr K”. G complains that Revolut Ltd wrongly closed its account with immediate effect and without good reason. What happened G held an account with Revolut. G... (3 pages)View decision