We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2927 results
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Decision Reference DRN-5904014
24 Oct 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5904014 The complaint Mr H complains that Revolut Ltd didn’t do enough to prevent him falling victim to an investment scam. Mr H has used a representative to bring his complaint. But, for ease of reading, I’ll mostly just refer to Mr H himself, where I also mean the representative.... (8 pages)View decision -
Decision Reference DRN-5806744
24 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5806744 The complaint Mrs W complains that Revolut Ltd won’t refund the money she lost when she was the victim of a scam. What happened In May 2023, Mrs W received a text message from someone who said they were from a recruitment agency and had a potential job for her. Mrs W replie... (3 pages)View decision -
Decision Reference DRN-5783009
24 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5783009 The complaint Mrs W complains that Revolut Ltd won’t refund the money she lost when she was the victim of a scam. What happened In December 2023, Mrs W was looking to buy some cryptocurrency. She found someone selling the cryptocurrency she wanted online, agreed to purchase... (2 pages)View decision -
Decision Reference DRN-5800493
23 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5800493 THE COMPLAINT Mr M complains that Revolut Ltd (“Revolut”) will not reimburse him money he says he lost when he fell victim to a scam. Mr M is represented by Refundee in this matter. However, where appropriate, I will refer to Mr M solely in this decision for ease of readin... (3 pages)View decision -
Decision Reference DRN-5881688
23 Oct 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5881688 The complaint Mr C complains Revolut Ltd won’t refund the money he lost to a recovery scam. What happened The background to this complaint is familiar to both parties, so I’ll only refer to some key events here. In June 2023, Mr C lost just over £11,000 to what turned out to... (5 pages)View decision -
Decision Reference DRN-5728853
23 Oct 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5728853 The complaint Mr C complains Revolut Ltd won’t refund the money he lost to a crypto investment scam. What happened The background to this complaint is familiar to both parties, so I’ll only refer to some key events here. In June 2023, Mr C lost just over £11,000 to what tu... (4 pages)View decision -
Decision Reference DRN-5894564
23 Oct 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5894564 The complaint Mr B is director of a company that I will refer to as P. He has complained on P’s behalf that Revolut Ltd refused to reimburse money lost from its business account as a result of a scam. P is represented in bringing this complaint but, for ease of reading, I w... (7 pages)View decision -
Decision Reference DRN-5902159
23 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5902159 The complaint M, a limited company, complains that Revolut Limited declined to open an account for them, saying that M operates in a prohibited industry. M disputes this and feels that they’ve been discriminated against. M is represented by their director, Miss H. What hap... (3 pages)View decision -
Decision Reference DRN-5680344
23 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5680344 The complaint Mr K complains that Revolut Ltd won’t refund money he lost when he was the victim of a job scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. In 2024 Mr K fell victim to a job scam.... (4 pages)View decision -
Decision Reference DRN-5594020
22 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5594020 The complaint Mr D complains that Revolut Ltd refused an application for an account. What happened Mr D applied for an account with Revolut in 2025. But Revolut says he’d previously had an account with them which it closed in February 2021. It says this means he cannot open ... (2 pages)View decision
