We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2104 results
-
Decision Reference DRN-5497518
16 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5497518 THE COMPLAINT Mr G holds/held an account with Revolut Ltd (“Revolut”). Mr G’s complaint is about Revolut’s refusal to reimburse him money he says he lost due to a scam. Mr G is represented by Refundee in this matter. However, where appropriate, I will refer to Mr G solely ... (5 pages)View decision -
Decision Reference DRN-4743949
16 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4743949 The complaint Mr A complains Revolut Ltd (“Revolut”) won’t refund the money he lost to a cryptocurrency investment scam. What happened I issued a provisional decision in April 2025 to explain why I thought Mr A’s complaint should be partially upheld and I said I’d consider a... (10 pages)View decision -
Decision Reference DRN-5466489
16 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5466489 The complaint Ms D complains that Revolut Ltd won’t refund money she lost when she was the victim of an investment scam. Ms D is being supported in her complaint by a representative, but for ease, I’ll refer to Ms D in this decision. What happened The background to this comp... (7 pages)View decision -
Decision Reference DRN-5028654
16 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5028654 The complaint Mr W complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr W is being represented by a third party. To keep things simple, I will refer to Mr W throughout my decision. What happened The background of this ... (3 pages)View decision -
Decision Reference DRN-5056309
16 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5056309 The complaint Mr A complains about the actions of Revolut Ltd when he lost money to a scam. Mr A is being represented by a claims management company but, for ease of reading, I’ll only refer to Mr A. What happened The detailed background to this complaint is well known to ... (4 pages)View decision -
Decision Reference DRN-5563936
16 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5563936 The complaint Mr T complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened In late 2022, Mr T came across an advert on a social media platform for a cryptocurrency investment company endorsed by a well-known public figure. H... (8 pages)View decision -
Decision Reference DRN-5096060
15 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5096060 The complaint Mrs P complains Revolut Ltd didn’t do enough to protect her when she lost money to an investment scam. In bringing this complaint Mrs P is being represented by a claims management company, I’ll refer to as “R”. What happened Mrs P said she heard about an invest... (5 pages)View decision -
Decision Reference DRN-5563574
15 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5563574 THE COMPLAINT Mr P holds/held an account with Revolut Ltd (“Revolut”). Mr P’s complaint is about Revolut’s refusal to reimburse him money he says he lost due to a scam. Mr P is represented by CEL Solicitors (“CEL”) in this matter. However, where appropriate, I will refer t... (7 pages)View decision -
Decision Reference DRN-5561254
15 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5561254 The complaint X complains Revolut Ltd (“Revolut”) didn’t do enough to protect her when she fell victim to a scam. What happened X said she received a message about a missed parcel delivery. She said as she was expecting a parcel, she clicked the link in the message and foll... (6 pages)View decision -
Decision Reference DRN-4806736
15 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4806736 The complaint Mr B is unhappy that Revolut decided not to refund him, after he was the victim of a scam. What happened Mr B received a message and call to say he was eligible for £454.65 in compensation from his internet provider as he was experiencing service issues. Of wh... (4 pages)View decision
