We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3362 results
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Decision Reference DRN-6051141
8 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6051141 The complaint Mr H has complained Revolut Ltd lodged a fraud-related marker on the industry fraud database, CIFAS, in his name. What happened Mr H had opened an account with Revolut in March 2024. He discovered in 2025 that as well as closing his account, Revolut had lodged ... (2 pages)View decision -
Decision Reference DRN-5755328
8 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5755328 The complaint Ms S complains that Revolut Ltd won’t refund the money she lost when she fell victim to an authorised push payment scam. In bringing this complaint Ms S is supported by a professional representative I’ll refer to as “O”. What happened The background to this com... (4 pages)View decision -
Decision Reference DRN-6062372
8 Jan 2026 Revolut Ltd UpheldBanking and PaymentsDRN-6062372 The complaint Mr M complains about the way Revolut Ltd mishandled his request to cash in some of the loyalty points he’d earned on his current account. What happened Mr M has a current account with Revolut and earns loyalty points by making eligible card payments, as well as... (3 pages)View decision -
Decision Reference DRN-5877261
7 Jan 2026 Revolut Ltd UpheldBanking and PaymentsDRN-5877261 The complaint Mrs M complains that Revolut Ltd hasn’t protected her from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mrs M has explained that in December 2024 an a... (3 pages)View decision -
Decision Reference DRN-5870490
7 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5870490 The complaint and background Mr E complains Revolut won’t reimburse over £10,000 that he lost when he fell victim to a cryptocurrency investment scam. Our investigator didn’t uphold the complaint. He found that Revolut provided Mr E with a warning during the second payment ... (2 pages)View decision -
Decision Reference DRN-5594385
6 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5594385 The complaint Mrs T complains that Revolut Ltd (Revolut, hereinafter) hasn’t refunded the losses she’s incurred when falling victim to an impersonation scam. What happened Mrs T had just started selling products on a notable online platform I will refer to as E, when she w... (5 pages)View decision -
Decision Reference DRN-5664168
6 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5664168 The complaint Mr S complains that Revolut Ltd (Revolut, hereinafter) hasn’t refunded the losses he’s incurred when falling victim to an investment scam. What happened Mr S found the investment scam via a social media platform towards the end of 2023. It was advertised as b... (6 pages)View decision -
Decision Reference DRN-5865522
6 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5865522 The complaint Mr T complains that Revolut Ltd (Revolut, hereinafter) hasn’t refunded the losses he’s incurred when falling victim to an investment scam. What happened Mr T found the scam via a social media platform at the beginning of 2025. It was advertised as being aimed ... (7 pages)View decision -
Decision Reference DRN-5700019
6 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5700019 The complaint and background Mr Z complains that Revolut Ltd (“Revolut”) won’t reimburse around £5,000 that he lost when he fell victim to an employment scam in January 2025. Our investigator didn’t uphold the complaint. Although she found Revolut ought to have enquired abou... (2 pages)View decision -
Decision Reference DRN-5876868
6 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5876868 The complaint Mr T is unhappy Revolut Ltd (“Revolut”) hasn’t reimbursed him after he fell victim to an employment scam. What happened The details of this complaint are well known to both parties, so I won’t go into too much detail again here. However, in summary, Mr T has be... (4 pages)View decision