We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2136 results
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Decision Reference DRN-5486850
15 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5486850 The complaint Mr S is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr S fell victim to a cryptocurrency investment scam after responding to an online advertisement f... (4 pages)View decision -
Decision Reference DRN-5179505
15 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5179505 The complaint Mr S is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr S fell victim to a cryptocurrency investment scam after responding to an online advertisement f... (4 pages)View decision -
Decision Reference DRN-5063426
15 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5063426 The complaint Mr P complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost to an investment scam. He’s represented by a firm of solicitors. To keep things simple, I’ll refer to Mr P throughout this decision. What happened The events leading up to this complai... (4 pages)View decision -
Decision Reference DRN-5002786
15 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5002786 The complaint Mr U is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr U lost money to an investment scam. He already had an account with Revolut and made the followi... (3 pages)View decision -
Decision Reference DRN-5204778
14 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5204778 The complaint Mr Z complains that Revolut Ltd didn’t credit his account with money he transferred to it. What happened Mr Z says he transferred $1,939 into his Revolut account on 6 May 2024. He says the money didn’t arrive in his account and has no idea where it is. Mr Z wou... (2 pages)View decision -
Decision Reference DRN-5483361
14 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5483361 The complaint Mr G complains that Revolut Ltd won’t reimburse him after he fell victim to a scam. What happened On 25 March 2025, I issued my provisional decision on this complaint. I wanted to give both parties a chance to provide any more evidence and arguments before I is... (6 pages)View decision -
Decision Reference DRN-5109254
11 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5109254 Complaint Mr C is unhappy that Revolut Ltd didn’t reimburse him after he told it he’d fallen victim to a scam. Background Around June 2022, Mr C was researching investment opportunities online when he came across a company I’ll refer to as B. He carried out some checks and f... (3 pages)View decision -
Decision Reference DRN-4989182
11 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4989182 The complaint Ms H complains about Revolut Ltd. She says that Revolut didn’t do enough to protect her when she fell victim to a scam, and would like it to refund her the money she has lost. What happened Ms H came across and advert for cryptocurrency investment on social m... (3 pages)View decision -
Decision Reference DRN-5215222
11 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5215222 The complaint Mr W complains Revolut Ltd didn’t do enough to help get a refund for a transaction made on his debit card. What happened In May 2024, Mr W bought clothes from an online retailer paying with his Revolut debit card. Mr W says he didn’t receive the clothes, so co... (2 pages)View decision -
Decision Reference DRN-5127054
11 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5127054 The complaint Ms Y complains that Revolut Ltd (‘Revolut’) won’t refund the money she lost to a job scam. What happened The background to this complaint is known to both parties, so I won’t repeat all the details here. In summary, Ms Y says: She was contacted on her mess... (8 pages)View decision
