We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2941 results
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Decision Reference DRN-4419880
28 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4419880 Complaint Mr D is unhappy that Revolut Ltd didn’t reimburse him after he fell victim to a scam. Background In May 2023, Mr D fell victim to an employment scam. He’d been applying for jobs online and was approached on a messaging app by someone who claimed to work for a well-... (2 pages)View decision -
Decision Reference DRN-4515916
28 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4515916 The complaint Mr J complains that Revolut Ltd hasn’t refunded him after he fell victim to an investment scam. Mr J is represented by a claims management firm I’ll refer to as C. What happened The circumstances of this complaint are well-known to both parties, and so I’ll onl... (4 pages)View decision -
Decision Reference DRN-4929063
28 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4929063 Complaint Mrs M is unhappy that Revolut Ltd didn’t reimburse her after she fell victim to a scam. Background In 2021, Mrs M fell victim to a scam. She met an individual through an online psychic service who I’ll refer to as Mr S. He was based outside the UK – in a country i... (3 pages)View decision -
Decision Reference DRN-4781211
28 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4781211 The complaint Miss A has complained Revolut Ltd did nothing to intervene and stop payments she made which turned out to be a cryptocurrency investment scam. What happened Miss A opened a bank account with Revolut in August 2024. She confirmed the reason she was opening a Rev... (4 pages)View decision -
Decision Reference DRN-4405782
23 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4405782 The complaint Miss C complains that Revolut Ltd hasn’t refunded her after she fell victim to a scam. What happened Miss C was contacted by someone claiming to offer an opportunity for work. She was looking for employment at the time and so was interested. This was in July 20... (3 pages)View decision -
Decision Reference DRN-4983965
23 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4983965 The complaint Mrs S complains that Revolut Ltd has declined to refund payments she made as part of a scam. What happened While Mrs S has a representative in bringing this complaint – for simplicity I’ll refer to Mrs S in relation to comments made by her and on her behalf. Th... (4 pages)View decision -
Decision Reference DRN-4918801
23 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4918801 The complaint Ms Z complains that Revolut Ltd won’t refund money she lost when she fell victim to a cryptocurrency investment scam. Ms Z is being represented by solicitors in her complaint. What happened The detailed background to this complaint is well known to both parti... (4 pages)View decision -
Decision Reference DRN-4824444
23 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4824444 The complaint Mr S, via a representative, complains that Revolut Ltd (“Revolut”) have failed to refund the money he lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. In... (3 pages)View decision -
Decision Reference DRN-4867112
23 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4867112 The complaint Miss K complains about Revolut Ltd. She says that Revolut didn’t do enough to protect her when she became the victim of a scam and would like it to refund her the money she has lost as a result. What happened Miss K is a student and was looking for higher pai... (3 pages)View decision -
Decision Reference DRN-4983103
23 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4983103 The complaint Mrs R says Revolut Ltd (“Revolut”), didn’t do enough to help when she fell victim to an ‘authorised push payment’ (“APP”) safe account scam. She says Revolut should reimburse her for the money she lost. What happened As both parties are familiar with the circu... (5 pages)View decision
