We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2941 results
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Decision Reference DRN-4856987
23 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4856987 The complaint Mr P is unhappy that Revolut Ltd won’t refund him the money he lost, after he fell victim to an Authorised Push Payment (‘APP’) scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. But in summa... (3 pages)View decision -
Decision Reference DRN-4954848
23 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4954848 The complaint Mrs H complains that Revolut Ltd didn’t do enough to protect her when she fell victim to a scam. What happened Between March and May 2023, Mrs H made three faster payments to a cryptocurrency exchange service. The funds were then used to purchase cryptocurrency... (3 pages)View decision -
Decision Reference DRN-4947589
23 Aug 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4947589 The complaint Ms B complains that Revolut Ltd won’t refund the money she lost when she was the victim of a scam. What happened In June 2023, Ms B received a phone call from someone who said they worked for another bank she had an account with. The caller asked if she had ma... (8 pages)View decision -
Decision Reference DRN-4981708
22 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4981708 The complaint Mr M complains that Revolut Ltd won’t refund money he lost when he fell victim to a cryptocurrency investment scam. Mr M is being represented by solicitors in this complaint. What happened The complaint concerns three transactions totalling approximately £25,... (4 pages)View decision -
Decision Reference DRN-4824138
22 Aug 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4824138 The complaint A company, which I’ll refer to as F, complains that Revolut Ltd won’t refund payments it didn’t make. Mr M, who is a director of F, brings the complaint on F’s behalf. What happened The details of this complaint are well known to both parties, so I won’t repeat... (2 pages)View decision -
Decision Reference DRN-4981229
22 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4981229 The complaint Mr L complains that Revolut Ltd hasn’t refunded him after he fell victim to a scam. And he doesn’t think it did enough to help him once the scam was reported. What happened The circumstances of this complaint are well-known to both parties, so I’ll only summari... (3 pages)View decision -
Decision Reference DRN-4877945
22 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4877945 The complaint Mr P complains that Revolut Ltd won’t refund the full amount of money he lost after he fell victim to an ‘authorised push payment’ (“APP”) scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. B... (3 pages)View decision -
Decision Reference DRN-4951982
22 Aug 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4951982 The complaint Miss K has complained Revolut Ltd won’t refund money she sent after being the victim of a scam. What happened In March 2023 Miss K received a call from someone saying they were from HMRC. They conned her into believing she had to send them money immediately. Sh... (4 pages)View decision -
Decision Reference DRN-4741576
22 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4741576 The complaint Mr S complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he fell victim to a scam and would like it to refund him the money he has lost. What happened Mr P received an unsolicited message from an individual offering a remote... (3 pages)View decision -
Decision Reference DRN-4664641
20 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4664641 The complaint Mr F complains that Revolut Ltd didn’t do enough to protect his account when it was used to make payments to a scammer. What happened Mr F’s family member, who I’ll call “D”, fell victim to a scam which involved making a series of payments to simulate the purch... (3 pages)View decision
