We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2941 results
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Decision Reference DRN-4822291
20 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4822291 The complaint Mr D has complained that Revolut Ltd. (“Revolut”) failed to protect him from falling victim to an employment-related scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summarise the... (4 pages)View decision -
Decision Reference DRN-4661511
20 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4661511 The complaint Miss B has complained that Revolut Ltd. (“Revolut”) failed to protect her from falling victim to an employment-related scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summarise t... (4 pages)View decision -
Decision Reference DRN-4637506
20 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4637506 The complaint Miss W has complained that Revolut Ltd. (“Revolut”) didn’t protect her from losing money as part of an impersonation scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summarise the... (3 pages)View decision -
Decision Reference DRN-4584022
20 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4584022 The complaint Mr K has complained that Revolut Ltd (“Revolut”) failed to protect him from falling victim to an investment-related scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summarise the ... (4 pages)View decision -
Decision Reference DRN-4486762
20 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4486762 The complaint Ms H has complained that Revolut Ltd. (“Revolut”) failed to protect her from becoming the victim of an investment-related scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summaris... (3 pages)View decision -
Decision Reference DRN-4515246
20 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4515246 The complaint Ms H has complained that Revolut Ltd (“Revolut”) failed to have systems and controls in place to protect her from becoming the victim of an employment-related scam. What happened The background of this complaint is already known to both parties, so I won’t rep... (4 pages)View decision -
Decision Reference DRN-4858135
16 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4858135 The complaint Miss Y complains that Revolut Ltd won’t refund money she lost when she fell victim to an employment scam. Miss Y is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to both parties and ha... (3 pages)View decision -
Decision Reference DRN-4591446
16 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4591446 The complaint Mr J complains that Revolut Ltd (“Revolut”) have failed to refund the money he lost as part of a scam. Mr J has a representative, but for ease of reading I will mainly just refer to Mr J. What happened The details of this complaint are well known to both partie... (3 pages)View decision -
Decision Reference DRN-4835442
16 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4835442 The complaint Miss R complains that Revolut Ltd won’t refund money she lost when she fell victim to a safe account scam. What happened The detailed background to this complaint is well known to both parties and has also been set out previously by the investigator. The facts... (3 pages)View decision -
Decision Reference DRN-4964856
16 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4964856 The complaint Mrs M complains that Revolut Ltd (“Revolut”) won’t refund over £116,000 she lost to an investment scam. What happened Mrs M fell victim to an investment scam after she was contacted by an individual from ‘Osias Brokers’ (“the scammer”) in June 2022. Mrs M had l... (13 pages)View decision
