We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2941 results
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Decision Reference DRN-4970194
16 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4970194 The complaint Mr J complains that Revolut Ltd won’t refund money he lost when he fell victim to an investment scam. Mr J is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to both parties and has been... (5 pages)View decision -
Decision Reference DRN-4934726
16 Aug 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4934726 The complaint X complains that Revolut Ltd won’t refund money he lost after falling victim to a scam. What happened In 2022, X received a text message saying he was eligible for an energy bill rebate. X followed the link which took him to what appeared to be a legitimate go... (8 pages)View decision -
Decision Reference DRN-4834726
16 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4834726 The complaint Miss M complains that Revolut Ltd won’t refund the money she lost when she was the victim of a scam. What happened In August 2023, Miss M saw an advert online for a cryptocurrency investment company. She followed a link to the company’s website and filled in h... (3 pages)View decision -
Decision Reference DRN-4860397
16 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4860397 The complaint Mr F complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened In October 2023, Mr F saw an advert online for a cryptocurrency investment company. He followed a link to the company’s website, filled in his detail... (3 pages)View decision -
Decision Reference DRN-4969129
15 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4969129 The complaint Mr U complains that Revolut Ltd (‘Revolut’) closed his account and didn’t give him a reason why. He wants an apology and an explanation. What happened I issued a provisional decision on this complaint last month where I said that I wasn’t considering upholding... (6 pages)View decision -
Decision Reference DRN-4769314
15 Aug 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4769314 The complaint Mr S is unhappy Revolut Ltd won’t reimburse him for the money he lost when he fell victim to a scam. What happened Mr S fell victim to a safe account scam. He received a message which appeared to be from his credit card provider – “A” – asking if he had made a... (7 pages)View decision -
Decision Reference DRN-4554666
15 Aug 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4554666 The complaint Mrs A is unhappy Revolut Ltd won’t reimburse her for the money she lost when she fell victim to a scam. What happened Mrs A is represented in this complaint by a solicitor, for simplicity I will refer to Mrs A throughout this decision, even when referencing wh... (6 pages)View decision -
Decision Reference DRN-4890902
15 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4890902 The complaint Miss L has complained Revolut Ltd did nothing to intervene and stop a payment she made as the result of an impersonation scam. What happened Miss L opened a bank account with Revolut in August 2023. She also held accounts with other banks. Miss L was a student ... (3 pages)View decision -
Decision Reference DRN-4705108
14 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4705108 The complaint Mr J complains that Revolut Ltd hasn’t protected him from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr J has explained that on 7 November 2023 he m... (3 pages)View decision -
Decision Reference DRN-4877559
14 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4877559 The complaint Mr B complains that Revolut Ltd won’t refund several card payments he says he made and lost to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. But in summary and based on the submission... (3 pages)View decision
