We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2941 results
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Decision Reference DRN-4677131
13 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4677131 The complaint Mr T complains that Revolut Ltd did not refund the money he lost as part of a scam. What happened Mr T shared sensitive credit card information from a third-party bank when he was in a vulnerable state. He quickly realised this and cancelled the card, but the f... (3 pages)View decision -
Decision Reference DRN-4505341
13 Aug 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4505341 The complaint Miss E complains that Revolut Ltd did not refund a series of transactions she lost to a scam. What happened Miss E fell victim to a task-based job scam and made the following payments from her Revolut account: Date Amount (£) Payment type 5 June 2023 156.00 Pus... (6 pages)View decision -
Decision Reference DRN-4948021
12 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4948021 The complaint Mr M is unhappy that a payment he sent from his Revolut Ltd account didn’t reach the intended recipient account. What happened On 1 December 2022, Mr M made a payment of £756.30 from his Revolut account. The payments intended recipient told Mr M that they hadn’... (2 pages)View decision -
Decision Reference DRN-4920996
12 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4920996 The complaint Mrs B complains that Revolut Ltd won’t reimburse her after she fell victim to a safe account scam. What happened Mrs B has explained that on 9 January 2024, she received a call from a ‘no caller ID’ number. The caller claimed to work for the company with which ... (4 pages)View decision -
Decision Reference DRN-4783242
9 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4783242 The complaint Mr G complains that Revolut failed to protect him when he made payments from his account to cryptocurrency sellers, to send on to an investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them again in gre... (2 pages)View decision -
Decision Reference DRN-4910033
9 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4910033 Complaint Miss A is unhappy that Revolut Ltd didn’t reimburse her after she fell victim to a scam. Background In September 2023, Miss A fell victim to a scam. She was selling her mobile phone on an online marketplace. Someone contacted her to ask about it. A price of £300 wa... (2 pages)View decision -
Decision Reference DRN-4883029
9 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4883029 The complaint Mr R, via a representative, complains that Revolut Ltd (“Revolut”) have failed to refund the money he lost as part of a fake job scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. Instea... (3 pages)View decision -
Decision Reference DRN-4645720
9 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4645720 The complaint Miss D is unhappy with how Revolut Ltd handled a claim she made to it in respect of a transaction on her debit card. What happened The parties are familiar with the background details of this complaint – so I will briefly summarise them here. It reflects my inf... (3 pages)View decision -
Decision Reference DRN-4816855
9 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4816855 The complaint Ms P complains that Revolut Ltd (Revolut) won’t refund the money she lost when she fell victim to a scam. What happened Ms P says she heard about cryptocurrency through her son and was looking to invest. Around August 2022, she came across a company I’ll refer ... (9 pages)View decision -
Decision Reference DRN-4889084
9 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4889084 The complaint Miss C says Revolut Ltd (“Revolut”), didn’t do enough to help when she fell victim to an ‘authorised push payment’ (“APP”) ‘job task’ scam. She says Revolut should reimburse her for the money she lost. In bringing her complaint to this service Miss C has used ... (6 pages)View decision
