We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2941 results
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Decision Reference DRN-4867171
6 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4867171 The complaint Mr L complains that Revolut Ltd won’t reimburse him after he fell victim to a car purchase scam. Mr L is professionally represented in bringing his complaint to our service, but for ease of reading, I’ll refer to all submissions as being made by Mr L directly. ... (3 pages)View decision -
Decision Reference DRN-4948352
5 Aug 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4948352 The complaint Mr O has complained that Revolut Ltd won’t refund transactions he says he didn’t make or otherwise authorise. What happened Late one night in summer 2023, Mr O’s Revolut card was used for a mixture of cash withdrawals and rapid point-of-sale payments while he w... (3 pages)View decision -
Decision Reference DRN-4885080
5 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4885080 The complaint Mr P is unhappy that Revolut Ltd (Revolut) won’t refund the money he lost after he fell victim to a scam. What happened I’m not going to cover all the points raised in detail here. The view of 23 May 2024 covered the detailed timeline of the transactions and t... (4 pages)View decision -
Decision Reference DRN-4944095
5 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4944095 The complaint Mr W complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr W is being represented by a third party. To keep things simple, I will refer to Mr W throughout my decision. What happened The background of this ... (4 pages)View decision -
Decision Reference DRN-4916210
2 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4916210 The complaint Miss B complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Miss B is being represented by a third party. To keep things simple, I will refer to Miss B throughout my decision. What happened The background o... (4 pages)View decision -
Decision Reference DRN-4688027
2 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4688027 The complaint Mrs S complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary, Mrs S was cold... (3 pages)View decision -
Decision Reference DRN-4506354
2 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4506354 The complaint Mr D complains that Revolut Ltd won’t refund money he lost when he fell victim to a cryptocurrency investment scam. Mr D is being represented by solicitors in his complaint. What happened The detailed background to this complaint is well known to both parties... (3 pages)View decision -
Decision Reference DRN-4865523
2 Aug 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4865523 The complaint Mr K is unhappy that Revolut Ltd won’t reimburse money he lost to a scam. What happened Mr K had recently received an inheritance and says that he held a vague interest in investing. He saw an advert on social media for an investment platform – “A”. Mr K says ... (11 pages)View decision -
Decision Reference DRN-4776327
1 Aug 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4776327 The complaint Mrs P complains that Revolut Ltd hasn’t refunded her after she fell victim to a scam. What happened The background to this complaint is well-known to both parties, particularly as I set out the detail in a provisional decision (PD, issued on 5 June 2024). I’ve... (15 pages)View decision -
Decision Reference DRN-4283780
1 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4283780 The complaint Mr C complains that Revolut Ltd didn’t do enough to protect him when he fell victim to an investment scam. What happened Mr C opened a Revolut account on 2 December 2022 at the suggestion of someone who he now knows was a scammer. He had accounts elsewhere at t... (2 pages)View decision
