We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3362 results
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Decision Reference DRN-6018560
6 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6018560 The complaint Ms W complains that Revolut Ltd allowed a payment to be made when she had frozen her account and didn’t provide support when she faced immediate financial hardship. What happened Ms W was abroad and hired a car. She has told Revolut and this service that the ca... (3 pages)View decision -
Decision Reference DRN-6055894
5 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6055894 THE COMPLAINT Mr O complains that Revolut Ltd (“Revolut”) will not reimburse him money he says he lost when he fell victim to a scam. Mr O is represented by Oakwood Solicitors (“Oakwood”) in this matter. However, where appropriate, I will refer to Mr O solely in this decis... (4 pages)View decision -
Decision Reference DRN-5793141
5 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5793141 The complaint Mr W complains that Revolut Ltd (Revolut) won’t refund money he lost when he fell victim to a job scam. Mr W is being represented by a claims management company in this complaint. What happened The background to this complaint is well known to both parties, s... (4 pages)View decision -
Decision Reference DRN-5908306
5 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5908306 The complaint Mr F has complained Revolut Ltd acted unfairly when declining his claim for money back. What happened The parties are familiar with the background details of this complaint – so, I’ll only briefly summarise them here. It reflects my role of resolving disputes q... (4 pages)View decision -
Decision Reference DRN-5790163
2 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5790163 The complaint Mr M complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr M is being represented by a third party. To keep things simple, I will refer to Mr M throughout my decision. What happened The background of this ... (4 pages)View decision -
Decision Reference DRN-6033426
2 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6033426 The complaint Miss P complains that Revolut Ltd (‘Revolut’) won’t refund the money she lost to an investment scam. She’s represented by a Claims Management Company. For simplicity, I’ll refer to Miss P throughout this decision. What happened The background is known to both p... (4 pages)View decision -
Decision Reference DRN-5558598
2 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5558598 The complaint Mr W is complaining that Revolut Ltd won’t refund a payment he says he didn’t authorise, when he fell victim to a scam. What happened Mr W says that he received a scam phone call on 8 December 2024. The caller said they were calling from his bank and Mr W says ... (3 pages)View decision -
Decision Reference DRN-5697595
31 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5697595 The complaint Ms K has complained about Revolut Ltd not refunding an authorised push payment she says she made and lost to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. In summary, Ms K fell victim... (3 pages)View decision -
Decision Reference DRN-5947595
31 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5947595 The complaint Mr I has complained Revolut Ltd won’t refund several payments he says he made and lost to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. In summary, Mr I fell victim to a recovery scam... (4 pages)View decision -
Decision Reference DRN-5970505
30 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5970505 The complaint Ms C complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known to ... (4 pages)View decision