We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2136 results
-
Decision Reference DRN-5012020
11 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5012020 The complaint Mr T is unhappy that Revolut Ltd (“Revolut”) won't refund the money he lost to job scam. What happened In October 2023 Mr T came across remote job opportunity which involved completing tasks for commission. Mr T signed up to the job platform where he would... (13 pages)View decision -
Decision Reference DRN-5166425
11 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5166425 The complaint Miss W complains that Revolut Ltd won’t refund the money she lost when she was the victim of a scam. What happened In February 2024, Miss W received a call from someone who claimed to work for HMRC. She was told she was being investigated for money laundering ... (3 pages)View decision -
Decision Reference DRN-4675291
10 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4675291 The complaint Mrs E complains Revolut Ltd didn’t do enough to protect her when she fell victim to a recovery scam. What happened Mrs E has an account with Revolut which she opened in 2020 and says she didn’t use again – apart from one payment in April 2023 – until she got sc... (3 pages)View decision -
Decision Reference DRN-5091120
10 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5091120 The complaint Mrs H complains Revolut Ltd (“Revolut”) didn’t do enough to protect her when she fell victim to a scam. What happened Mrs H said in January 2023 she saw an advert on social media regarding a cryptocurrency investment opportunity. She clicked the link, entered ... (11 pages)View decision -
Decision Reference DRN-5356519
10 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5356519 The complaint Ms L complains Revolut Ltd didn’t help her locate money she’d sent that she thought had gone missing. What happened Ms L has an account with Revolut and an account with another business who I’ll refer to as “S” throughout the rest of this decision. She’s had bo... (3 pages)View decision -
Decision Reference DRN-4994872
10 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4994872 The complaint Mr V complains that Revolut Ltd won’t refund money he lost when he was the victim of a scam. Mr V is represented by a firm that I’ll refer to as ‘C’. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key... (13 pages)View decision -
Decision Reference DRN-4821686
10 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4821686 The complaint Mrs B is complaining that Revolut Ltd didn’t do enough to prevent her from making payments to a scam, and didn’t refund the payments to her when she reported the scam. What happened The circumstances of this scam are well-known to both parties so I won’t go int... (3 pages)View decision -
Decision Reference DRN-5314085
10 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5314085 The complaint Miss B complains that Revolut Ltd (‘Revolut’) won’t refund the money she lost as a result of an investment scam. What happened In summary, on 1 November 2023, Miss B made a card payment (of about £981) from her newly opened Revolut account, for the purchase of... (2 pages)View decision -
Decision Reference DRN-5472922
10 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5472922 The complaint Miss S complains Revolut Ltd won’t refund the money she lost to a scam. What happened I issued my provisional decision on this complaint on 26 March 2025. I wanted to give both sides a chance to provide any further evidence and arguments before I issued my fin... (6 pages)View decision -
Decision Reference DRN-4738574
9 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4738574 The complaint Mr B is unhappy that Revolut Ltd won’t reimburse money he lost to a scam. What happened In 2022 Mr B received a newsletter via email with financial advice, purportedly endorsed by a well-known consumer rights commentator. It provided a link to a cryptocurrency ... (11 pages)View decision
