We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2592 results
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Decision Reference DRN-4404944
17 Oct 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4404944 The complaint Mr Z complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost in a scam. What happened Mr Z is represented in this case but for ease I’ll refer to Mr Z throughout this decision. Mr Z says that he saw an advertisement for a company I’ll refer to as L o... (5 pages)View decision -
Decision Reference DRN-4344235
16 Oct 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4344235 The complaint Ms D complains that Revolut Ltd unfairly held on to her funds when closing her account. She’d like them to cover the costs to her business of this. What happened Ms D had an electronic money account with Revolut. In May 2023 she found that a transaction she was ex... (2 pages)View decision -
Decision Reference DRN-4399369
16 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4399369 The complaint Mr O complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam company, or to help him recover the money once he’d reported the scam. What happened The detailed background to this complaint is well known to bot... (4 pages)View decision -
Decision Reference DRN-4364863
14 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4364863 The complaint Mrs K complains Revolut Ltd blocked her account following a review and returned an incoming payment to source. She adds that the returned payment has been substantively delayed in reaching the remitting account. To put things right, Mrs K wants Revolut to pay her ... (5 pages)View decision -
Decision Reference DRN-4219744
13 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4219744 The complaint Mr S complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam company, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known ... (4 pages)View decision -
Decision Reference DRN-4324348
13 Oct 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4324348 The complaint Miss T complains that Revolut Ltd hasn’t refunded her the money she lost after she fell victim to an Authorised Push Payment (‘APP’) scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything here. In brief, Miss... (5 pages)View decision -
Decision Reference DRN-4146832
13 Oct 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4146832 The complaint Miss A complains that Revolut Ltd did not refund a series of payments she lost as part of a scam. What happened Miss A received a phone call from someone claiming to be from Birmingham Crown Court but was really a scammer. They had managed to spoof the official nu... (3 pages)View decision -
Decision Reference DRN-3982940
13 Oct 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3982940 The complaint Mr M complains that Revolut Ltd did not refund a payment he lost to a scam. What happened Mr M received a phone call from someone claiming to be from Revolut. When he checked the number that they were calling from, it was the same number on Revolut’s website, so h... (3 pages)View decision -
Decision Reference DRN-4108554
11 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4108554 The complaint Mrs C and Mr K complain that when using their Revolut Ltd (“Revolut”) card while abroad it did not apply the preferential exchange rate available for foreign tourists. As a result they say they have incurred financial losses. What happened Mrs C and Mr K held a Re... (3 pages)View decision -
Decision Reference DRN-4394489
11 Oct 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4394489 The complaint Mr C complains that Revolut Ltd blocked his account and took too long to return funds held in the account back to him. He’s also unhappy about the way Revolut handled things. He says this caused him financial losses and upset. He wants Revolut to pay him compensat... (8 pages)View decision
