We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2941 results
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Decision Reference DRN-4897550
25 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4897550 The complaint Mr W complains that Revolut Ltd has decided not to refund him after he was the victim of a scam. Mr W is being professionally represented – I’ll refer to his representatives as T What happened What I’ve decided – and why I’ve considered all the available evide... (4 pages)View decision -
Decision Reference DRN-4884107
25 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4884107 The complaint Mr M complains about the reward paid by Revolut Ltd under its “refer a friend” scheme. What happened Mr M’s explained that he saw Revolut’s promotion that said it would pay a reward of up to £200 if he referred a friend. Mr M went on to refer a friend to Revol... (2 pages)View decision -
Decision Reference DRN-4832677
24 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4832677 The complaint Mr M is unhappy that Revolut Ltd won’t refund money he lost because of a scam. What happened Mr M recalled that in June 2023, he was contacted by someone who claimed to be from his bank, Virgin Money. Broadly, they told him that someone had tried to use his acc... (5 pages)View decision -
Decision Reference DRN-4532284
24 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4532284 The complaint Mrs B complains that Revolut Ltd won’t refund money she lost when she fell victim to an investment scam. Mrs B is being represented by a claims management company in her complaint. What happened The detailed background to this complaint is well known to both ... (4 pages)View decision -
Decision Reference DRN-4623341
23 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4623341 The complaint Mr P has complained that he inadvertently changed his packaged account, thereby removing his travel insurance cover whilst he was overseas. Mr P says that this was caused by Revolut Ltd (“Revolut”) app not being clear enough and that it is designed in a way tha... (3 pages)View decision -
Decision Reference DRN-4922060
22 Jul 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4922060 The complaint A company, which I’ll refer to as B, complains that Revolut Ltd won’t refund payments it didn’t make. Mr and Mrs B, who are directors of B, bring the complaint on B’s behalf. What happened Mr B explained that, following a number of missed calls, he answered ... (5 pages)View decision -
Decision Reference DRN-4664863
19 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4664863 The complaint Mrs K complains Revolut Ltd won’t refund the money she lost to a scam. What happened Ms K met an individual on social media who introduced her to a cryptocurrency trading platform, “H”. Unfortunately, this was a scam. The scammer directed Mrs K to set up an acc... (4 pages)View decision -
Decision Reference DRN-4918661
19 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4918661 The complaint S, a limited company, is unhappy that Revolut Ltd (‘Revolut’) asked it to provide information it considers to be confidential and because it decided to close its business account when S didn’t provide this . S’s complaint was brought to our service by it’s dir... (4 pages)View decision -
Decision Reference DRN-4883960
19 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4883960 The complaint Mr F complains Revolut Ltd won’t refund the money he lost when he fell victim to a scam. What happened Mr F heard about an investment opportunity from an individual in an instant messaging group he was in. They said they had made good money from cryptocurrency ... (3 pages)View decision -
Decision Reference DRN-4858151
18 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4858151 The complaint Mr G says Revolut Ltd refuses to refund him for transactions on his account he says he didn’t authorise. What happened Mr G’s version of events have varied and been adapted several times throughout this complaint by himself and his representative. I have summar... (3 pages)View decision
