We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2592 results
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Decision Reference DRN-4026926
11 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4026926 The complaint Mr W complains that Revolut Ltd did not refund a payment he lost to a scam. What happened Mr W received a message from a delivery company and entered his card details to make a payment. Soon after this, he received a call from someone claiming to be from the Revol... (3 pages)View decision -
Decision Reference DRN-4288665
10 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4288665 The complaint Ms W complains that following an attempted transaction involving Revolut Ltd she is missing 30,000 US Dollars. She said the transaction was carried out on Revolut’s guidance, but it hasn’t done anything to locate the funds. What happened Ms W attempted to transfe... (3 pages)View decision -
Decision Reference DRN-4037153
9 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4037153 The complaint F, a limited company complains that Revolut Ltd, unfairly blocked its accounts, which led to difficulties paying money in and out of its business accounts. F would like to be compensated for the financial loss and inconvenience it suffered. F is represented in its... (3 pages)View decision -
Decision Reference DRN-4275100
8 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4275100 The complaint Mrs B complains that Revolut Ltd (“Revolut”) won’t refund over £122,000 she lost to an investment scam. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving the reasons for my decisi... (2 pages)View decision -
Decision Reference DRN-3757842
6 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3757842 The complaint Company G (“G”) complains Revolut Ltd closed their merchant account without notice nor explanation, and it refunded customer payments causing them substantive financial loss. What happened In February 2022, G opened a business account with Revolut which operationa... (4 pages)View decision -
Decision Reference DRN-4386659
6 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4386659 The complaint A company, which I’ll refer to as N, complain that Revolut Ltd won’t refund them for the money lost when their director, Mr L – who brings this complaint on N’s behalf – fell victim to a scam. What happened The details of this complaint are well known to both part... (3 pages)View decision -
Decision Reference DRN-4018391
5 Oct 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4018391 The complaint Miss R is unhappy that Revolut Ltd hasn’t refunded her after she was the victim of an Authorised Push Payment (APP) scam. What happened Miss R was called by scammers pretending to be from her bank. They said her account was compromised – she said she checked her a... (5 pages)View decision -
Decision Reference DRN-4008516
5 Oct 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4008516 The complaint Miss W has complained that Revolut Ltd unreasonably refused to refund several disputed transactions from her bank account which she didn’t authorise or recognise. What happened Miss W was working abroad and on 26 November 2022 her purse with her Revolut card in it... (3 pages)View decision -
Decision Reference DRN-4353379
2 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4353379 The complaint Mr B complains that Revolut Ltd (“Revolut”) won’t refund over £2,000 he lost to an employment scam. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving the reasons for my decision. ... (2 pages)View decision -
Decision Reference DRN-4376517
29 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4376517 The complaint Mr H complains that Revolut Ltd refuses to refund payments he says weren’t authorised by him. What happened Mr H saw an advert on social media for an investment company I’ll call ‘P’ that he says was celebrity endorsed. Mr H clicked on the advert and received a m... (4 pages)View decision
