We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2941 results
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Decision Reference DRN-4849320
4 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4849320 The complaint Mr P complains that Revolut Ltd won’t refund money he lost when he fell victim to an investment scam. Mr P is being represented by solicitors in his complaint. What happened The detailed background to this complaint is well known to both parties and has been previ... (4 pages)View decision -
Decision Reference DRN-4890548
4 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4890548 The complaint Mr O complains that Revolut Ltd unfairly registered a marker about him at Cifas, the national fraud database and closed his account. What happened Mr O had an account with Revolut, which he opened in July 2022. On 25 November 2022, a payment of £100 was made into... (5 pages)View decision -
Decision Reference DRN-4701023
2 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4701023 The complaint Miss L complains that Revolut Ltd won’t refund money she lost when she fell victim to a safe account scam. Miss L is being represented by a claims management company in this complaint. What happened The detailed background to this complaint is well known to both p... (3 pages)View decision -
Decision Reference DRN-4739059
1 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4739059 The complaint Miss S complains that Revolut Ltd won’t refund money she lost when she fell victim to an employment scam. Miss S is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to both parties and has als... (4 pages)View decision -
Decision Reference DRN-4719103
28 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4719103 The complaint Miss W complains Revolut Ltd (“Revolut”) refused to refund her for transactions on her account she says she didn’t authorise. She is also unhappy Revolut closed her account. What happened Miss W disputes several transactions from her account from 16 June 2023 to 1... (2 pages)View decision -
Decision Reference DRN-4751752
28 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4751752 The complaint Mrs M complains that Revolut Ltd didn’t stop or recover a payment she made to a scammer. What happened In September 2023, Mrs M received a phishing text message purporting to be from a delivery company she was expecting to receive a parcel from. Following this, sh... (3 pages)View decision -
Decision Reference DRN-4475672
28 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4475672 The complaint Mr H complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr H is being represented by a third party. To keep things simple, I will refer to Mr H throughout my decision. What happened The background of this com... (3 pages)View decision -
Decision Reference DRN-4638365
28 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4638365 The complaint Miss T complains that Revolut Ltd won’t refund money she lost when she fell victim to an employment scam. Miss T is being represented by solicitors in her complaint. What happened The detailed background to this complaint is well known to both parties. The facts a... (3 pages)View decision -
Decision Reference DRN-4366502
28 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4366502 The complaint Mr C complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr C is being represented by a third party. To keep things simple, I will refer to Mr C throughout my decision. What happened The background of this com... (4 pages)View decision -
Decision Reference DRN-4544543
27 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4544543 The complaint Mr B complains that Revolut Ltd won’t refund money he lost when he fell victim to an employment scam. Mr B is being represented by solicitors in his complaint. What happened The detailed background to this complaint is well known to both parties. The facts about w... (3 pages)View decision
