We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2592 results
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Decision Reference DRN-4048901
29 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4048901 The complaint Mr M complains that Revolut Ltd won’t refund the money he lost to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them all again here. Instead, I’ll summarise the key points, and focus on giving reasons for my ... (3 pages)View decision -
Decision Reference DRN-4174002
29 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4174002 The complaint Mr N complains that Revolut Ltd have given him different reasons for them requesting his identification again, despite this being provided at account opening. What happened Mr N opened his Revolut account in 2018. He says that as part of onboarding he provided a c... (3 pages)View decision -
Decision Reference DRN-4350016
28 Sep 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4350016 The complaint Mr K complains about the way Revolut Ltd dealt with a transfer he sent from the US. What happened The background to this complaint and my initial conclusions were set out in my provisional decision. I said: Mr K holds a multi currency account with Revolut that all... (5 pages)View decision -
Decision Reference DRN-4259241
28 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4259241 The complaint Miss T complains that Revolut Ltd did not refund a series of transfers she lost to a scam. What happened Miss T believed she was talking with an experienced, professional trader who could help her learn how to invest her money. She already had an account with a cr... (3 pages)View decision -
Decision Reference DRN-4370885
27 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4370885 The complaint Miss C complains that Revolut Ltd won’t refund the money she lost after she fell victim to a scam. Miss C is being professionally represented but for ease I’ll refer to Miss C throughout. What happened In June 2022, Miss C made numerous payments totalling £4,775 ... (3 pages)View decision -
Decision Reference DRN-4289227
27 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4289227 The complaint Mr G complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by investment scam, or to help him recover the money once he’d reported the scam. What happened The detailed background to this complaint is well known to both parties. ... (3 pages)View decision -
Decision Reference DRN-4040180
26 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4040180 The complaint Mr H complains that Revolut Ltd did not refund a series of transactions he lost to a scam. What happened Mr H saw an advert on a social media platform for an investment which pledged 10x returns on investments with no loss guaranteed. Mr H chose to invest £1,000 o... (3 pages)View decision -
Decision Reference DRN-4058974
25 Sep 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4058974 The complaint Mr C complains that Revolut Ltd unfairly blocked his account. He says this caused him financial problems and he wants compensation. What happened Mr C had an account with Revolut. In July 2022, Revolut carried out a review on Mr C’s account. Whilst it completed th... (3 pages)View decision -
Decision Reference DRN-3916133
25 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3916133 The complaint Ms S complains she was the victim of a number of investment scams and that Revolut Ltd (“Revolut”) didn’t do enough to recover her money. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview ... (3 pages)View decision -
Decision Reference DRN-4110399
21 Sep 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4110399 The complaint Ms C is unhappy Revolut Ltd won’t reimburse her for the money she lost when she fell victim to a scam. What happened Ms C fell victim to a safe account scam. After her details were compromised via a phishing text, Ms C was contacted by individuals claiming to be f... (4 pages)View decision
