We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2941 results
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Decision Reference DRN-4654794
27 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4654794 The complaint Mr J complains Revolut Ltd won’t refund the £750 he lost as part of an investment scam. What happened In August 2023, Mr J was introduced to what he believed to be a legitimate investment opportunity with a company I’ll refer to as “I”. Mr J has explained he was p... (4 pages)View decision -
Decision Reference DRN-4875809
27 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4875809 The complaint Miss R complains Revolut Ltd unfairly sent funds in her account to a third party on closing her account. What happened Miss R held an account with Revolut. In March 2023 Revolut conducted a review and prevented her from using the account. On completing the review,... (3 pages)View decision -
Decision Reference DRN-4706820
26 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4706820 The complaint Mr F complains that Revolut Ltd won’t refund money he lost when he fell victim to an investment scam. Mr F is being represented by a claims management company in this complaint. What happened The detailed background to this complaint is well known to both parties ... (3 pages)View decision -
Decision Reference DRN-4829744
26 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4829744 The complaint Mrs X complains Revolut Ltd won’t refund the money she lost to a scam. What happened Around September 2023, Mrs X was contacted via an instant messaging service about a job. She was told she would be completing batches of tasks to help optimise the ranking of apps... (3 pages)View decision -
Decision Reference DRN-4455074
26 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4455074 The complaint Mr M complains that Revolut Ltd won’t refund money he lost when he fell victim to an employment scam. Mr M is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to both parties. The facts about ... (3 pages)View decision -
Decision Reference DRN-4850645
25 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4850645 The complaint Mr O complains that Revolut Ltd denied he held an account with it and prevented him accessing his money. What happened Mr O says he has been asking Revolut for about four years for account access. He says he has asked it on over 50 occasions to sort out the proble... (2 pages)View decision -
Decision Reference DRN-4848225
25 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4848225 The complaint Ms A complains that Revolut Ltd won’t refund money she lost when she fell victim to an investment scam. Ms A is being represented by a claims management company in her complaint. What happened The detailed background to this complaint is well known to both parties... (3 pages)View decision -
Decision Reference DRN-4872030
25 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4872030 The complaint Mr H is unhappy that Revolut Ltd has decided not to refund him after he was the victim of an authorised push payment scam. What happened Mr H says he was looking to purchase tickets for football games at the world cup and found a seller online. He says he found th... (6 pages)View decision -
Decision Reference DRN-4526120
24 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4526120 The complaint Mr H, via a representative, complains that Revolut Ltd (“Revolut”) have failed to refund the money he lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. Instea... (3 pages)View decision -
Decision Reference DRN-4782694
24 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4782694 The complaint Mr G complains that Revolut Ltd won’t refund money he lost when he fell victim to a cryptocurrency investment scam. Mr G is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to both parties and... (3 pages)View decision
