We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2592 results
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Decision Reference DRN-4236702
21 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4236702 The complaint Mr B complains that Revolut Ltd won’t refund money he lost when he was the victim of a scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. In May 2023 Mr B was the victim of an HMRC imp... (4 pages)View decision -
Decision Reference DRN-4014362
21 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4014362 The complaint Miss K complains that Revolut Ltd (“Revolut”) won’t refund around £6,000 she says she lost to an investment scam. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving the reasons for... (2 pages)View decision -
Decision Reference DRN-4113353
18 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4113353 The complaint Ms Z complains that Revolut Ltd won’t refund the money she lost when she fell victim to a scam. What happened The details of this complaint are well known to both parties. So rather than repeat them all again here, I’ll briefly summarise the key points. Around Aug... (2 pages)View decision -
Decision Reference DRN-4354302
18 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4354302 The complaint Mr W complains that Revolut Ltd (‘Revolut’) won’t refund him following a scam. What happened Mr W is represented in this case but for ease I’ll refer to Mr W throughout this decision. Mr W says that he saw an advert on a social networking site in relation to an on... (3 pages)View decision -
Decision Reference DRN-4039051
15 Sep 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4039051 Complaint Mr A is unhappy that Revolut Ltd didn’t reimburse him after he fell victim to a scam. Background In 2022, Mr A was approached on a social media platform and offered a chance to earn a supplementary income. His employer would be an e-commerce platform and his role woul... (3 pages)View decision -
Decision Reference DRN-4005570
14 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4005570 The complaint Miss O complains that her chargeback dispute raised with Revolut Ltd took too long, and that she was given conflicting and unhelpful information. What happened In October 2022 Miss O made a payment of nearly £700 to a third party (“the merchant”), using her Revolu... (2 pages)View decision -
Decision Reference DRN-4025636
13 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4025636 The complaint Mr C complains that Revolut Ltd won’t refund the money he lost when he fell victim to a scam. What happened In early 2022, Mr C was searching for job opportunities online. He received a response from someone claiming to be from a well-known company, M, offering a... (3 pages)View decision -
Decision Reference DRN-4058145
13 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4058145 The complaint and background Mr S complains that Revolut Ltd won’t refund money lost when he fell victim to an investment scam. For the purposes of this decision, reference to Mr S includes the submissions of his professional representative. Where the particulars of the complai... (3 pages)View decision -
Decision Reference DRN-3947646
13 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3947646 The complaint Mr H complains that Revolut Ltd (“Revolut”) have failed to refund over £11,000 he says he lost to an investment scam. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving the reasons... (2 pages)View decision -
Decision Reference DRN-4267614
13 Sep 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4267614 The complaint Miss K is unhappy with the service Revolut Ltd provided after she fell victim of an authorised push payment (APP) scam. What happened Miss K says she was contacted by a government official who explained she was under investigation, and she had to make a payment, o... (5 pages)View decision
