We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2941 results
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Decision Reference DRN-4477979
21 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4477979 The complaint Mr R complains that Revolut Ltd won’t refund money he lost when he fell victim to an employment scam. What happened The detailed background to this complaint is well known to both parties. The facts about what happened aren’t in dispute, so I’ll focus on giving my... (3 pages)View decision -
Decision Reference DRN-4823968
21 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4823968 The complaint Miss P complains that Revolut Ltd didn’t do enough to protect her from making payments as part of an investment scam. She wants it to provide her with a refund and compensation. What happened The details of what happened are well known to both parties, and aren’t ... (3 pages)View decision -
Decision Reference DRN-4743035
21 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4743035 The complaint Mr P complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr P is being represented by a third party. To keep things simple, I will refer to Mr P throughout my decision. What happened The background of this com... (3 pages)View decision -
Decision Reference DRN-4835375
21 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4835375 The complaint Ms V is unhappy that Revolut Ltd (Revolut) won’t refund the money she lost to a scam. What happened In early March 2024, Ms V signed up to a well-known re-selling platform (that I’ll call T) to sell some unwanted items. On 6 March 2024, she received a message conf... (3 pages)View decision -
Decision Reference DRN-4857844
21 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4857844 The complaint Mr H complains that Revolut Ltd won’t refund money he lost when he fell victim to an investment scam. Mr H is being represented by a claims management company in this complaint. What happened The detailed background to this complaint is well known to both parties ... (3 pages)View decision -
Decision Reference DRN-4619810
21 Jun 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4619810 The complaint Ms N is unhappy that Revolut Ltd (“Revolut”) won’t refund payments she says she didn’t make. What happened Ms N explains that on 23 June 2023, she received contact from someone claiming to be from Barclays, who she banked with, saying a standing order had been set... (5 pages)View decision -
Decision Reference DRN-4653513
20 Jun 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4653513 The complaint M, a company, complains that Revolut Ltd won’t refund payments it didn’t make. Mrs S, a director of M, brings the complaint on M’s behalf. What happened Mrs S’s phone was stolen. She’s said she reported the matter to the police, her network provider and put the ph... (2 pages)View decision -
Decision Reference DRN-4794145
20 Jun 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4794145 The complaint M, a company, complains that Revolut Ltd won’t refund a payment it didn’t make. Mr L, a director of M, brings the complaint on M’s behalf. What happened Mr L explained that he received a call that appeared to come from Revolut. They told him someone had tried to ... (3 pages)View decision -
Decision Reference DRN-4789917
20 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4789917 The complaint Mr B complains that Revolut Ltd won’t refund money he lost when he was a victim of an impersonation scam. Mr B is represented by a firm I’ll refer to as ‘C’. What happened The background to this complaint is well known to both parties and so I’ll only refer to som... (6 pages)View decision -
Decision Reference DRN-4562821
20 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4562821 The complaint Mrs A complains that Revolut Ltd won’t refund money she lost when she fell victim to an employment scam. What happened The detailed background to this complaint is well known to both parties and has also been set out previously by the investigator. The facts about... (3 pages)View decision
