We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2941 results
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Decision Reference DRN-4479104
19 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4479104 The complaint Mrs V complains Revolut Ltd didn’t do enough to protect her when she fell victim to a job scam and won’t refund the £2,704 she lost as a result. What happened Mrs V fell victim to a task-based employment scam (‘job scam’) in June 2023. Mrs V has explained that she... (4 pages)View decision -
Decision Reference DRN-4815175
19 Jun 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4815175 The complaint Ms L complains Revolut Ltd (“Revolut”) refuses to refund her for transactions on her account she says are unauthorised. What happened The facts of this case are well known to both parties, so I won’t repeat them in detail here. In summary, Ms L’s phone was stolen ... (3 pages)View decision -
Decision Reference DRN-4798134
19 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4798134 The complaint Miss S is complaining that Revolut Ltd are not refunding payments she made to a scam. What happened In November 2023 Miss S was introduced to an investment opportunity by a friend. She used her Revolut debit card to buy cryptocurrency, which she then transferred t... (3 pages)View decision -
Decision Reference DRN-4808716
19 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4808716 The complaint Mr F complains Revolut Ltd won’t refund the money he lost to a scam. What happened In 2023, Mr F saw an advert on social media for an investment platform (“S”). They appeared to be promoted by a well-known public figure. Thinking it all appeared legitimate, Mr F r... (4 pages)View decision -
Decision Reference DRN-4705385
18 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4705385 The complaint Miss L complains that Revolut Ltd won’t refund money she lost when she fell victim to a cryptocurrency investment scam. What happened The detailed background to this complaint is well known to both parties and has also been set out previously by the investigator. ... (3 pages)View decision -
Decision Reference DRN-4702452
17 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4702452 The complaint Mr E complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to both ... (5 pages)View decision -
Decision Reference DRN-4584969
17 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4584969 The complaint Miss F complains that Revolut Ltd won’t refund money she lost when he fell victim to an employment scam. What happened The detailed background to this complaint is well known to both parties and has also been set out previously by the investigator. The facts about... (3 pages)View decision -
Decision Reference DRN-4506188
17 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4506188 The complaint Mr L complains that Revolut Ltd won’t refund money he lost when he fell victim to an employment scam. Mr L is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to both parties and has also been... (3 pages)View decision -
Decision Reference DRN-4855884
17 Jun 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4855884 The complaint Mr S is unhappy Revolut Ltd won’t reimburse him for the money he lost when he fell victim to a scam. What happened Mr S is represented in this complaint by a solicitor, for simplicity I will refer to Mr S throughout this decision, even when referencing what his re... (10 pages)View decision -
Decision Reference DRN-4477976
14 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4477976 The complaint Mr M complains Revolut Ltd won’t refund the money he lost to a scam. What happened In early 2023, Mr M responded to a social media advert for a cryptocurrency investment company, (“B”). After speaking to B and looking into them, Mr M decided to invest. B told Mr M... (3 pages)View decision
