We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2592 results
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Decision Reference DRN-4155051
4 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4155051 The complaint Mr F complains that Revolut Ltd unfairly blocked and closed his account. What happened Mr F had an account with Revolut. In August 2022, carried out a review on Mr F’s account. Whilst it completed the review Revolut blocked Mr F’s account, which meant he wasn’t ab... (2 pages)View decision -
Decision Reference DRN-4019518
1 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4019518 The complaint Mr K complains that Revolut Ltd did not refund all of the transactions he disputed. What happened Both parties are aware of the circumstances of the complaint, so I won’t repeat them in detail here. In summary, Mr K raised a disputed transactions claim for a serie... (2 pages)View decision -
Decision Reference DRN-4328899
1 Sep 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4328899 The complaint Mr A complains that Revolut Ltd hasn’t protected him from losing money to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything here. In brief summary, Mr A has explained that in October 2022 scammers pers... (4 pages)View decision -
Decision Reference DRN-4251195
1 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4251195 The complaint Mrs B says Revolut Ltd (“Revolut”), didn’t do enough to help when she fell victim to an ‘impersonation’ scam. She says Revolut should reimburse her for the money she lost. What happened As both parties are familiar with the circumstances of this complaint, I’ve su... (3 pages)View decision -
Decision Reference DRN-4076137
1 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4076137 The complaint Miss A is unhappy that Revolut Ltd won’t refund money she lost to an investment scam. What happened Miss A saw an advert on a social media app for an investment. It promised she could achieve significant returns by investing in cryptocurrency. Unfortunately, the i... (2 pages)View decision -
Decision Reference DRN-4233430
1 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4233430 The complaint Mr M has complained that Revolut Ltd unreasonably refused to refund several disputed transactions which he says he didn’t authorise which were paid from his Revolut account. He complained that Revolut didn’t stop the transactions when he especially told it to at a... (3 pages)View decision -
Decision Reference DRN-4328649
1 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4328649 The complaint Mr W complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened In early 2022, Mr W says he was looking for a property to rent. He says he found one he liked on a social media marketplace, contacted the landlord and w... (2 pages)View decision -
Decision Reference DRN-4090454
31 Aug 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4090454 The complaint Mr I complains that Revolut Ltd (“Revolut”) has failed to refund over £15,000 he lost to an investment scam. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving the reasons for my d... (2 pages)View decision -
Decision Reference DRN-4240701
30 Aug 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4240701 The complaint Miss S has complained that Revolut Ltd won’t refund transactions she says she didn’t make or otherwise authorise. What happened In early 2023, two bank transfers were made using Miss S’s mobile banking app, totalling £450. Miss S says this wasn’t her. She said her... (3 pages)View decision -
Decision Reference DRN-4065382
30 Aug 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4065382 The complaint Mr C says Revolut Ltd (“Revolut”), didn’t do enough to help when he fell victim to an investment scam. He says Revolut should reimburse him for the money he lost. What happened As both parties are familiar with the circumstances of this complaint, I’ve summarised ... (3 pages)View decision
