We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2592 results
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Decision Reference DRN-4086272
30 Aug 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4086272 The complaint Mr B complains Revolut Ltd blocked his account and removed £25 from the account without his permission. They closed Mr B’s account. Mr B would like to know the reason and compensation. What happened On 28 July 2022 Mr B tried to make a payment but was declined. Re... (3 pages)View decision -
Decision Reference DRN-4298910
29 Aug 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4298910 The complaint Mr D complains that Revolut Ltd (“Revolut”) has failed to refund over £46,000 he lost to an investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will provide a brief summar... (3 pages)View decision -
Decision Reference DRN-4321554
29 Aug 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4321554 The complaint Mr A complains that Revolut Ltd transferred £84.91 out of his account. He would like his money returned and substantial compensation. What happened Mr A had an account with Revolut. Mr A received £50 from an account with a bank I will refer to as M. Mr A has said ... (3 pages)View decision -
Decision Reference DRN-4314473
25 Aug 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4314473 The complaint Mr B says Revolut Ltd (“Revolut”), didn’t do enough to help when he fell victim to an investment scam and then recovery scam. He says Revolut should reimburse him for the money he lost. What happened As both parties are familiar with the circumstances of this comp... (4 pages)View decision -
Decision Reference DRN-4313125
25 Aug 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4313125 The complaint Mr A complains that Revolut Ltd didn’t apply an account block to prevent gambling transactions. What happened Mr A says he told Revolut to block any potential payments he made to a business I will call “M” on 29 March 2023. He says he made Revolut aware of his gam... (3 pages)View decision -
Decision Reference DRN-4103763
24 Aug 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4103763 The complaint Ms L complains that Revolut Ltd will not refund a payment she says she did not authorise. What happened Ms L holds a Revolut account. A feature of the account is that it provides ‘disposable virtual cards’ which can be used for one payment and then are automatical... (2 pages)View decision -
Decision Reference DRN-3974005
18 Aug 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3974005 The complaint Mr T complains that Revolut Ltd won’t refund money he lost, after he fell victim to an Authorised Push Payment (APP) scam. What happened The background to this complaint is well-known to both parties and has been laid out in detail by our Investigator, so I won’t ... (3 pages)View decision -
Decision Reference DRN-4094043
18 Aug 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4094043 The complaint Mr J complains that Revolut Ltd (Revolut) closed his account without notice. He would like an explanation as to why this was done and for it to reopen his account. What happened Mr J’s Revolut account was blocked at the end of July 2018. He got in touch with it on... (3 pages)View decision -
Decision Reference DRN-4158695
18 Aug 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4158695 The complaint Mr A complains that Revolut won’t refund money he lost, which he believes was fraudulently taken from his account, without his authority. What happened There appears to have been some differences in the version of events presented to Revolut when the fraud claim w... (3 pages)View decision -
Decision Reference DRN-4109057
16 Aug 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4109057 The complaint Mr F complains that Revolut Ltd won’t reimburse him the money he lost when he fell victim to a scam in 2021. What happened Mr F holds an account with Revolut. In December 2021, he explains he received a message through social media which didn’t look to be intended... (3 pages)View decision
