We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2592 results
-
Decision Reference DRN-3947566
15 Aug 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3947566 The complaint Mr P complains that Revolut Ltd (“Revolut”) have failed to refund over £119,000 he lost to an investment scam. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving the reasons for my... (2 pages)View decision -
Decision Reference DRN-4282313
10 Aug 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4282313 The complaint Mrs G complains that Revolut Ltd (“Revolut”) didn’t do enough to protect her when she fell victim to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts are not in dispute, so I’ll focus ... (2 pages)View decision -
Decision Reference DRN-4249382
10 Aug 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4249382 The complaint Mr P complains about the way Revolut Ltd handled his claim for reward payments under its Refer a Friend scheme. What happened In April 2023 Revolut started a new Refer a Friend campaign, which offered a reward of £70 for each person referred. Mr P decided to refer... (2 pages)View decision -
Decision Reference DRN-4233215
9 Aug 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4233215 The complaint C, a sole trader, is unhappy that Revolut Ltd has refused to refund the money he lost after falling victim to a scam. What happened The circumstances that led to this complaint are well known to both parties, so I won’t repeat them in detail here. But, in summary:... (3 pages)View decision -
Decision Reference DRN-4260230
4 Aug 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4260230 The complaint Mr H has complained that Revolut Ltd (Revolut) has refused to refund him the money he lost falling victim to a scam. Mr H is being represented by a third party. To keep things simple, I will refer to Mr H throughout my decision. What happened The background of thi... (4 pages)View decision -
Decision Reference DRN-4283367
4 Aug 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4283367 The complaint Ms T is unhappy that Revolut Ltd is holding her liable for a number of transactions made on her account which she says weren’t made by her, and were the result of a scam. What happened Ms T says she was approached by an individual who she believed was helping her ... (3 pages)View decision -
Decision Reference DRN-3883845
4 Aug 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3883845 The complaint Mr S complains that Revolut Ltd won’t refund the money he lost when he fell victim to two investment scams. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts are not in dispute, so I will focus... (2 pages)View decision -
Decision Reference DRN-3879248
3 Aug 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3879248 The complaint Mr P complains that Revolut Ltd won’t refund payments he made as part of a scam. What happened Mr P fell victim to an investment scam. As part of the scam he was persuaded to open an account with Revolut. He moved money from an account he held with another financi... (3 pages)View decision -
Decision Reference DRN-3960525
3 Aug 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3960525 The complaint Mr C complains that Revolut Ltd won’t refund money he lost to a scam. What happened Mr C fell victim to a cryptocurrency investment scam. After first investing money from his current account at a different financial institution, he was persuaded to open a Revolut ... (3 pages)View decision -
Decision Reference DRN-3928558
3 Aug 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3928558 The complaint Mr C complains that Revolut Ltd (Revolut) has refused to refund him the money he lost as a result of a scam. Mr C is being represented by a third party. To keep things simple, I will refer to Mr C throughout my decision. What happened The background of this compla... (4 pages)View decision
