We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2592 results
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Decision Reference DRN-4063147
3 Aug 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4063147 The complaint Mr O complained about the problems he had in contacting Revolut Ltd when there were fraudulent transactions on his account. He was also unhappy because Revolut took a long time to resolve his complaint. What happened On 18 August 2022, M... (3 pages)View decision -
Decision Reference DRN-3882262
3 Aug 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3882262 The complaint Miss D is unhappy that Revolut Ltd has refused to refund the money she lost after falling victim to a scam. What happened The circumstances that led to this complaint are well known to both parties, so I won’t repeat them in detail here. But, in summary: In May 2... (2 pages)View decision -
Decision Reference DRN-3944681
2 Aug 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3944681 The complaint Mr C complains that Revolut Ltd won’t refund the money he lost when he fell victim to an investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts are not in dispute, so I’ll focus on ... (2 pages)View decision -
Decision Reference DRN-3844912
31 Jul 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3844912 The complaint Mrs B complains that Revolut Ltd will not refund the money she lost when she fell victim to an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat them again here. The facts are not in dispute, so I wil... (2 pages)View decision -
Decision Reference DRN-4135597
24 Jul 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4135597 The complaint Mr P complains that Revolut Ltd (“Revolut”) have failed to refund over £43,000 he lost to an investment scam. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving the reasons for my ... (2 pages)View decision -
Decision Reference DRN-4261124
24 Jul 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4261124 The complaint Miss M complains that Revolut Ltd (Revolut) wouldn’t refund money she lost in a scam. What happened What Miss M says: Miss M is an international student studying in the UK. On 31 October 2022, she got a call from someone purporting to be calling on behalf of HMRC.... (5 pages)View decision -
Decision Reference DRN-4261562
24 Jul 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4261562 The complaint Miss C complains that Revolut Ltd didn’t do enough to protect her against the loss of money to an investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything here. In brief summary, from 3 to 4 June 202... (5 pages)View decision -
Decision Reference DRN-4008204
24 Jul 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4008204 The complaint Ms M complains that Revolut Ltd have provided her with poor customer service and they wouldn’t reinstate her Premium plan subscription on an annual basis for her. What happened Ms M had an annual Premium plan subscription with Revolut. She says she was looking at ... (4 pages)View decision -
Decision Reference DRN-4245303
21 Jul 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4245303 The complaint Mrs N complains that Revolut Ltd (Revolut) has refused to refund the money she lost falling victim to a scam. Mrs N is being represented by a third party. To keep things simple, I will refer to Mrs N throughout my decision. What happened The background of this com... (3 pages)View decision -
Decision Reference DRN-3918718
20 Jul 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3918718 The complaint Miss J complains that Revolut Ltd won’t refund money she lost after falling victim to a scam. What happened In September 2022, Miss J got a text message which said she was eligible for an energy bill discount and provided a link for her to claim the money. Miss J ... (4 pages)View decision
