We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3362 results
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Decision Reference DRN-6006422
30 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-6006422 The complaint Mr J complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary, Mr J has told us... (3 pages)View decision -
Decision Reference DRN-6046576
30 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-6046576 THE COMPLAINT Mrs S complains that Revolut Ltd (“Revolut”) will not reimburse her money she says she lost when she fell victim to a scam. Mrs S is represented in this matter. However, where appropriate, I will refer to Mrs S solely in this decision for ease of reading. WHA... (7 pages)View decision -
Decision Reference DRN-5977342
23 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5977342 The complaint Miss M complains that Revolut Ltd provided misleading information in relation to an incentive scheme. What happened The background to this complaint is well known to both parties, so I have just provided an overview of events here. Miss M had an account with ... (3 pages)View decision -
Decision Reference DRN-5758167
23 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5758167 Complaint Mr S complains on behalf of R, a limited company, that Revolut Ltd didn’t refund his losses after he reported falling victim to a scam. Background In late 2024, Mr S was looking to make a wholesale purchase of a supplement designed to prevent hair loss from a vendo... (3 pages)View decision -
Decision Reference DRN-5891231
23 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5891231 The complaint Mr T complains that Revolut Ltd (Revolut, hereinafter) hasn’t refunded the losses he’s incurred when falling victim to an investment scam. What happened Mr T found the scam via a social media platform in the summer of 2024. It was advertised as being endorsed ... (6 pages)View decision -
Decision Reference DRN-5652996
22 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5652996 The complaint Mrs P complains Revolut Ltd (“Revolut”) hasn’t refunded funds she lost as the result of a scam. What happened Both parties are familiar with the circumstances of the complaint, so I’ll only summarise the key details here. Mrs P said she was added to a group c... (3 pages)View decision -
Decision Reference DRN-5033726
22 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5033726 The complaint Ms B complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known to ... (4 pages)View decision -
Decision Reference DRN-6038737
19 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-6038737 The complaint Mr H complains that Revolut Ltd will not reimburse funds he lost as a result of several scams. Mr H is represented by a firm, for ease I have only referred to Mr H in my decision. What happened The details of this complaint are well known to both parties so I w... (3 pages)View decision -
Decision Reference DRN-5761097
19 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5761097 The complaint Mr Q complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr Q is being represented by a third party. To keep things simple, I will refer to Mr Q throughout my decision. What happened The background of this ... (4 pages)View decision -
Decision Reference DRN-4850635
19 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4850635 The complaint Mr N complains that Revolut Ltd has declined to reimburse a payment made as part of a scam. What happened Mr N received a call from a scammer purporting to be one of his banking providers. He now believes they obtained his details when he previously responded t... (3 pages)View decision